Tech Architect
Posted 1 day ago by W3Global
Negotiable
Fixed-Term
Onsite
London, England, United Kingdom
Summary: The Tech Lead/Architect role is focused on leading the implementation and architecture of BMC Helix ITSM solutions within the telecom domain. The position requires extensive experience in IT, particularly in designing and delivering solutions while ensuring alignment with business requirements. The role emphasizes collaboration with various stakeholders and maintaining high standards for quality and performance. This is a fixed-term contract position based in London, UK, requiring 100% onsite work.
Key Responsibilities:
- Lead the implementation and architecture of BMC Helix ITSM solutions.
- Collaborate with business analysts, solution architects, and stakeholders to align technical solutions with business requirements.
- Define technical standards and development guidelines for the team.
- Ensure quality, performance, and scalability of BMC Helix solutions.
- Debug and resolve issues across different environments by analyzing system logs and data.
- Develop automation tools to enhance team productivity.
- Engage with telecom technology teams to ensure alignment with enterprise strategy.
- Work with cloud deployments of BMC Helix and understand SaaS security frameworks.
- Utilize Agile/Scrum methodologies in development processes.
Key Skills:
- 10+ years of experience in IT within the telecom domain.
- 5+ years of hands-on experience with BMC Helix / BMC Remedy ITSM solutions.
- Expertise in CMDB architecture and service modeling.
- Strong understanding of BMC AR System architecture and workflow customization.
- Experience with REST/SOAP integrations and building data interfaces.
- Hands-on experience with BMC Helix ITOM and automation workflows.
- Strong communication and stakeholder management skills.
- Experience with cloud deployments (AWS/Azure).
- Familiarity with Agile/Scrum development methodologies.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: IT
Job Title : Tech Lead/Architect
Work Location : London, UK
Type of Hiring : 12-18 months Fixed Term Contract 100 % Onsite.
10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
Hands-on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
Collaborate with BA, SA, and business stakeholders to ensure the technical solution aligns with end-to-end business requirements
Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
Define technical standards, development guidelines, and ensure the team aligns with approved Helix architecture patterns
Responsible for the quality, performance, and scalability of BMC Helix solutions delivered by the development team
Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
Develop automation, utilities, and deployment tools to improve team productivity and delivery efficiency
Engage with telecom technology and architecture teams in governance forums to ensure alignment with enterprise technology strategy
Hands-on experience working with cloud deployments of BMC Helix (AWS/Azure) and understanding SaaS security and compliance frameworks
Experience working in Agile/Scrum development methodologies
Strong communication and stakeholder management skills