Summary: The Team Leader in the Quality team at ManyPets is responsible for guiding a team of quality executives to achieve performance goals while ensuring alignment with company values. This role involves task assignment, performance management, and issue resolution, as well as collaboration with the Training and Quality Manager. The position emphasizes continuous improvement and effective communication within the team and with stakeholders. The ideal candidate will inspire and support team members to excel in their roles and maintain high standards of service.

Key Responsibilities:

• Lead and manage a team of quality executives to meet performance goals and KPIs.
• Assign tasks and ensure manageable workloads for team members.
• Provide coaching and feedback to develop team members and monitor performance.
• Act as the point of escalation for issues and conduct thorough investigations.
• Ensure compliance with industry standards and regulations.
• Identify areas for continuous improvement in processes and team performance.
• Communicate effectively with internal teams and stakeholders.
• Maintain accurate records and data integrity.

Key Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze performance data and implement improvements.
• Experience in issue resolution and conflict management.
• Knowledge of regulatory compliance and quality assurance standards.
• Proficiency in performance management principles.
• Ability to inspire and motivate team members.

Salary (Rate): undetermined

City: undetermined

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other