Team Administrator

The Greater Manchester Mental Health Talking Therapies Division offers psychological treatment for anxiety and depression, including specialist Post Covid Syndrome and Employment Support teams to the areas of Bolton, Manchester, Salford, Trafford, and Wigan. As a Team Administrator, you will play a pivotal role in supporting the division to create a positive and seamless experience for our patients. Based in Trafford, the Team Administrator will play a key role in supporting the smooth and efficient running of the service. This position is central to maintaining high standards across administrative operations and contributes directly to the overall effectiveness of the wider team. Join us in this fulfilling career opportunity where your self-motivation and enthusiasm will thrive in a fast-paced environment that embraces change. Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

Process all referrals received into the Service, ensuring updates to clinical information systems align with Trust and Service guidelines. Monitor shared administration email inboxes and action in a timely manner. Answer telephone calls professionally, record accurate messages and update clinical information systems while maintaining confidentiality. Schedule appointments based on clinical requirements set by the clinicians and in agreement with patients. Greet Service users and visitors at reception. Open, date-stamp, sort, and process all incoming mail (including email), linking it to previous correspondence when necessary, and ensure that outgoing post is sent in a timely manner. Utilise various software programmes to produce, maintain and distribute clinical correspondence to Service users. Efficiently manage appointments in a fast-paced environment, aligning with Service targets. Organise workload to meet all deadlines, ensuring completion of day-to-day tasks. Demonstrate flexibility to adapt to changing priorities. Work independently, using own initiative to make decisions in a constantly changing environment, using judgement to manage queries appropriately or escalate when necessary. Ensure compliance with Trust guidelines, policies and procedures related to confidentiality, disclosure information and the Data Protection Act (GDPR) at all times. Accurately record and communicate all messages.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

For further details / informal visits contact: Name: Carolyn Berry Job title: Admin Manager Email address: carolyn.berry@gmmh.nhs.uk Telephone number: 0161 271 0190 Choose Option 4 for Trafford Talking Therapies Also: - Rebecca Paul, Admin Manager