Tablet Support Engineer

The Role

We are seeking a Tablet Support Engineer (SC Cleared) to support the Tablet Device Management and Distribution Programme.

This role is responsible for the day-to-day management, deployment, and support of tablet devices across the organisation.

Essential Skills / Experience

• Experience supporting and managing mobile devices using Microsoft Intune.
• Knowledge of device provisioning, deployment, and lifecycle management processes.
• Experience with asset management, inventory control, and CMDB updates.
• Strong first-line (L1) support, troubleshooting, and customer service skills.
• Excellent organisational, communication, and documentation abilities.

Desirable Skills/ Experience

• Experience supporting tablet deployment programmes in enterprise environments.
• Knowledge of Microsoft 365, Azure AD/Entra ID, and mobile device security policies.
• Familiarity with ITIL-based incident, request, and asset management processes.
• Experience conducting stock audits, device logistics, and chain-of-custody management.
• SC Clearance (or ability to obtain and maintain SC Clearance).