Systems - Application Support

Systems - Application Support

Posted Today by LJ Recruitment

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Negotiable
Fixed-Term
Onsite
Harrow, Middlesex, UK
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Banking Bank Reconciliations Core Banking External Auditing Finance Front Office Management Management Information Systems Microsoft Windows Reconciliation Stakeholder Management Swift (Programming Language) System Support User Acceptance Testing (UAT)

Summary: The Senior Associate - Systems (Application Support) role is focused on providing essential support for core banking systems within a fast-paced banking environment on a 12-month fixed-term contract. The position requires expertise in systems support, particularly in banking applications, and involves troubleshooting, user management, and system enhancements. This role offers an opportunity to develop technical and functional knowledge while working closely with various business functions. The ideal candidate will have a proactive approach and strong problem-solving skills.

Key Responsibilities:

  • Provide user support for core banking systems, including troubleshooting and issue resolution
  • Support applications including Core Banking, Treasury, SWIFT, Nostro Reconciliation, and AML systems
  • Manage user access and system administration
  • Support system enhancements, customisations, and ongoing projects
  • Conduct UAT testing and assist with implementation of new systems/modules
  • Investigate, escalate, and resolve critical system issues within defined timelines
  • Produce reports and MIS using SQL/Oracle tools
  • Support internal and external audit requirements
  • Liaise with internal teams, offshore support, and third-party providers
  • Deliver training and guidance to system users across the business
  • Maintain accurate documentation and records

Key Skills:

  • Experience supporting banking systems (ideally Finacle or similar core banking platforms)
  • Working knowledge of SQL/Oracle/RDBMS with ability to run queries
  • Understanding of SWIFT, Treasury systems, and banking operations
  • Strong communication and stakeholder management skills
  • Basic knowledge of Windows OS and network infrastructure
  • Proficient in MS Office
  • Ability to work under pressure and manage multiple priorities

Salary (Rate): £27,500 yearly

City: West London

Country: UK

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other

Detailed Description From Employer:

Location: West London
Salary: 27,500 per annum
Contract: 12-Month Fixed-Term Contract
Working Model: Fully Office-Based

Overview

We are seeking a Senior Associate - Systems (App Support) to join a busy and fast-paced banking environment on a 12-month fixed-term contract. This role will focus on providing day-to-day support across core banking systems, ensuring smooth operations across multiple business functions including Front Office, Back Office, Treasury, Finance, and Operations.

This is an excellent opportunity for someone with systems support experience within banking looking to develop their technical and functional knowledge further.

Key Responsibilities

  • Provide user support for core banking systems, including troubleshooting and issue resolution

  • Support applications including Core Banking, Treasury, SWIFT, Nostro Reconciliation, and AML systems

  • Manage user access and system administration

  • Support system enhancements, customisations, and ongoing projects

  • Conduct UAT testing and assist with implementation of new systems/modules

  • Investigate, escalate, and resolve critical system issues within defined timelines

  • Produce reports and MIS using SQL/Oracle tools

  • Support internal and external audit requirements

  • Liaise with internal teams, offshore support, and third-party providers

  • Deliver training and guidance to system users across the business

  • Maintain accurate documentation and records


Requirements

  • Experience supporting banking systems (ideally Finacle or similar core banking platforms)

  • Working knowledge of SQL/Oracle/RDBMS with ability to run queries

  • Understanding of SWIFT, Treasury systems, and banking operations

  • Strong communication and stakeholder management skills

  • Basic knowledge of Windows OS and network infrastructure

  • Proficient in MS Office

  • Ability to work under pressure and manage multiple priorities


Key Attributes

  • Strong problem-solving and analytical mindset

  • Proactive and willing to learn new systems and technologies

  • Team player with a user-focused approach

  • Flexible to support out-of-hours work where required


What's on Offer

  • Salary of 27,500 per annum

  • 12-month fixed-term contract within a reputable banking environment

  • Exposure to a wide range of banking systems and operations

  • Opportunity to work closely with technical, operational, and business teams

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