Systems Analyst

Systems Analyst

Posted 7 days ago by Aztec Group

Negotiable
Fixed-Term
Hybrid
Southampton, England, United Kingdom

Summary: The Systems Analyst role is a 6-month fixed-term contract focused on enhancing client servicing applications within the Technology Markets Team. The position involves user support, system configuration, report writing, and process improvement, requiring collaboration with client-facing teams. The role is hybrid, requiring in-office work at least three days a week, especially during the training period. The successful candidate will be responsible for managing project lifecycles and ensuring operational efficiencies through effective communication and problem-solving skills.

Key Responsibilities:

  • Work closely with client-facing teams to gather and document detailed requirements for system enhancements and financial reporting.
  • Manage project timelines and expectations, providing updates to teams and clients throughout the project lifecycle.
  • Provide second-level support for service requests and incidents, ensuring regular communication with client-facing teams.
  • Develop solutions based on complex requirements, including testing and deployment of changes.
  • Participate in data-related projects and improve operational efficiency through automation and reporting.
  • Document changes to systems and processes, updating training materials and test cases as necessary.
  • Prioritize and organize workload to meet deadlines across multiple clients and projects.

Key Skills:

  • Prior configuration experience of eFront products (Invest, Investment Café) is essential.
  • Experience in supporting users on Yardi or Viewpoint is advantageous.
  • Strong analytical skills and problem-solving mindset.
  • Experience in customer service/support desk roles.
  • Advanced PC skills, particularly in MS Office (Word & Excel).
  • Familiarity with databases and programming/reporting languages (VBA, VB.net, Javascript, Python, SAS, Transact-SQL).
  • Experience with dashboard creation tools (PowerBI, Tableau, IBM Cognos).
  • Ability to follow a rigid IT change management framework for system configurations and report development.
  • Quick learner with strong interpersonal skills.

Salary (Rate): undetermined

City: Southampton

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

6 month fixed term contract Reports to the Systems Manager – Technology Markets - roughly 7 month fixed term contract The purpose of this role is to work alongside colleagues in the Technology Markets Team to give our clients, and our colleagues the best possible experience of Aztec's client servicing applications suite, and to strive to deliver a service offering that differentiates us from our competitors. The role involves a range of tasks from providing general user support, creating requirement documents alongside members of the client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing of items developed by other members of the team, department or vendors, deployments of changes and designing processes to improve operational efficiencies. This is a hybrid position that would see you working from the office a minimum of three days per week, but full time whilst you're in your training period.

Key responsibilities:

  • Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst.
  • Ascertain timelines / expectations, identify whether these are achievable and manage expectations appropriately.
  • Support of engagements with client facing teams, and possibly direct with clients over the life-cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks.
  • Provide second level support raised via the support desk (Ivanti) as either Service Requests and Incidents, as well as enhancements raised through other means, including projects, ensuring client facing teams (and project managers where applicable) are regularly appraised of progress.
  • Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input.
  • Communicate clearly with other members of the team and members of the client-facing teams, both verbally and in writing, when gathering or explaining requirements, providing resolutions etc.
  • Own and take responsibility for the end-to-end process surrounding a project / request, from gathering and documenting requirements, developing solutions, testing, deployment and closure documentation including accompanying user guides.
  • Participate in data related projects and interfacing with third party systems to make the maximum value out of our systems data for the benefit of our clients.
  • Assist with the continuous improvement of operational efficiency that might be possible to achieve, either for processes performed within the team or the wider business by working on automation, integration and the creation of complex reports.
  • Perform testing of configuration changes to various applications and reports, documenting and evidencing findings to progress through release cycle or return to developer for adjustments.
  • Work closely with other members of the team to assist in growing a detailed understanding of the applications used by the group, enhancing and updating our knowledge base and other materials.
  • Consideration of the wider impacts of changes made to the system and possible implications, ensuring a focus on scalable solutions, and to maintaining a core (group wide, consistent) configuration, with continual group improvements, finding dynamic ways to achieve desired outcomes / results.
  • Understand the groups change management framework and ensure that sufficiently detailed scoping documentation and deployment instructions be prepared to enable for the testing and approval of changes.
  • Be able to follow a change process for significant system or data changes.
  • Understand the audit need for it, as well as being confident in moving it through the development, system integration testing, user acceptance testing and approval steps.
  • Document changes to systems and processes, incorporate updates to training materials and design relevant test cases to support and evidence successful development against the requirements.
  • Ability to prioritise and organise own workload in order to meet deadlines across numerous clients, workstreams and projects.

Skills, knowledge and expertise:

  • Prior configuration experience of eFront products (Invest, Investment Café) is essential, prior experience in supporting users on Yardi or Viewpoint is advantageous
  • Creative mindset, general problem solving, and strong analytical skills are essential
  • Experienced in customer service / support desk
  • Must have a genuine interest in technology, systems and data
  • Advanced PC skills notably MS Office suite (MS Word & MS Excel)
  • Experience with databases and programming/reporting languages such as VBA & VB.net, Javascript, Python, SAS or Transact-SQL
  • Experience in dashboard creation tools: PowerBI, Tableau, IBM Cognos
  • Experience in adjusting IT system configurations and / or report development while following a rigid IT change management framework
  • You are required to hold the relevant work rights. Unfortunately, we cannot offer visa sponsorship for contract positions
  • We will provide the training in house for relevant technical knowledge. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.