Summary: The role of Systems Administrator/1st Line Desktop Support involves providing technical support and system administration in a full-time, on-site capacity in Northwood. The position is contract-based until the end of the year, with the possibility of extensions, and requires active SC clearance. Candidates must have experience with VMware, Microsoft Server Technologies, and ITIL service management. This role is classified as outside IR35.

Key Responsibilities:

• Provide 1st line desktop support and system administration.
• Configure, upgrade, and deploy VMware virtualization technology.
• Configure iSCSI targets for virtualized environments.
• Manage Microsoft Server Technologies including Active Directory and Microsoft Exchange.
• Implement ITIL IT service management processes.
• Document technical processes and create user guides.
• Communicate effectively with team members and customers.
• Utilize problem-solving skills to address technical issues.
• Focus on customer satisfaction and maintain quality standards.

Key Skills:

• Knowledge and practical experience in VMware virtualization technology.
• Experience in configuring iSCSI targets.
• Proficiency in Microsoft Server Technologies (Active Directory, Microsoft Exchange).
• Understanding of ITIL IT service management model.
• Experience in Incident and Problem Management processes.
• Ability to write technical documentation and user guides.
• Strong oral and written communication skills.
• Effective problem-solving abilities.
• Customer-focused approach with high standards for quality.

Salary (Rate): 30

City: Northwood

Country: UK

Working Arrangements: on-site

IR35 Status: outside IR35

Seniority Level: Mid-Level

Industry: IT