Summary: The System Administrator role involves administering and maintaining the BMC Remedy ITSM environment while transitioning to BMC Helix. The position requires providing first-level support, managing system configurations, and ensuring system reliability. Proficiency in German is essential, and the role offers options for permanent or long-term freelance contracts. The position is based near Bern, Switzerland, with potential for hybrid work arrangements.

Key Responsibilities:

• Administering and maintaining the current BMC Remedy ITSM environment, with a planned transition to BMC Helix.
• Providing first-level support and handling user inquiries.
• Analyzing incidents and preparing escalations for second-level support.
• Managing system configurations, including data imports and master data maintenance.
• Monitoring applications and servers to ensure system reliability.

Key Skills:

• Experience in administering and supporting BMC Remedy ITSM or similar enterprise applications.
• Strong technical knowledge of both application and server environments.
• Quick learner with a proactive approach to problem-solving.
• Proficiency in German (spoken and written) is essential.
• Ability to work on-site near Bern, Switzerland, with the possibility of hybrid work.

Salary (Rate): undetermined

City: Zürich

Country: Switzerland

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT