System Administrator

System Administrator

Posted 1 day ago by Digisourced.

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Negotiable
Inside
Onsite
London Area, United Kingdom
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Knowledge Base Knowledge Management Management Microsoft 365 Operational Efficiency Root Cause Analysis Technical Support

Summary: The System Administrator role at HCL in London focuses on providing advanced technical support for O365 environments, emphasizing troubleshooting and root cause analysis. The position requires collaboration with support teams to resolve escalated issues while ensuring compliance with quality standards. The successful candidate will also enhance knowledge management and improve customer satisfaction metrics. This role is classified as inside IR35 and is expected to last between 6 to 12 months with potential extensions.

Key Responsibilities:

  • Deliver advanced technical support for O365 administration by troubleshooting complex incidents and conducting root cause analysis to implement effective solutions for technical and security issues.
  • Collaborate with support teams to resolve escalated tickets within agreed SLAs, ensuring seamless operations and maintaining a strong security posture.
  • Enhance knowledge management by updating and managing the knowledge base, providing training to new team members, and coaching analysts to improve team performance.
  • Monitor and improve customer satisfaction metrics through first call resolution initiatives, minimizing case reopens and rejected resolutions while addressing potential security threats.
  • Adhere to quality standards and regulatory requirements, ensuring compliance with company policies and contributing to continuous service improvement.

Key Skills:

  • In-depth knowledge of O365 administration and its services.
  • Strong troubleshooting skills for complex technical issues in O365 environments.
  • Proficiency in conducting root cause analysis and implementing effective solutions.
  • Excellent communication and collaboration skills to work with cross-functional teams.
  • Solid understanding of security best practices related to O365.
  • Certification: Microsoft Certified: Security, Compliance, and Identity Fundamentals (optional but valuable).
  • Microsoft 365 Certified: Enterprise Administrator Expert (optional but valuable).

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Hello Network! I hope you're well today, We are currently recruiting for a System Administrator role working onsite through our client HCL in London, United Kingdom:

Duration: 6-12 months + chance of extensions

Location: London Onsite

Pay Rate: Negotiable

Type: Inside IR35

Job Role: The Administrator for Support & Operations plays a crucial role in delivering advanced technical support for O365 environments. This position emphasizes troubleshooting, root cause analysis, and proactive measures to enhance customer satisfaction and operational efficiency. The successful candidate will ensure adherence to quality standards and work collaboratively to maintain a secure and seamless operational environment.

Key Responsibilities:

  • Deliver Advanced Technical Support For O365 Administration By Troubleshooting Complex Incidents And Conducting Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
  • Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
  • Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To New Team Members, And Coaching Analysts To Improve Team Performance.
  • Monitor And Improve Customer Satisfaction Metrics Through First Call Resolution Initiatives, Minimizing Case Reopens And Rejected Resolutions While Addressing Potential Security Threats.
  • Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies And Contributing To Continuous Service Improvement.

Skill Requirements:

  • In-Depth Knowledge Of O365 Administration And Its Services.
  • Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments.
  • Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions.
  • Excellent Communication And Collaboration Skills To Work With Cross-Functional Teams.
  • Solid Understanding Of Security Best Practices Related To O365.
  • Certification: Microsoft Certified: Security, Compliance, And Identity Fundamentals (Optional But Valuable).
  • Microsoft 365 Certified: Enterprise Administrator Expert (Optional But Valuable).

If interested, or you know someone that could be, please reach out and we can arrange a time to speak?

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