System Administrator

Atlassian Administrator – Jira Service Management 3-Month Contract | London | 3 Days Onsite | £400–£550 per day | Inside IR35

We are looking for an experienced Atlassian Administrator to take ownership of a Jira Service Management environment on an initial 3-month contract . This role will be based in London , requiring 3 days per week onsite , and is paying £400–£550 per day inside IR35 . You will be responsible for configuring, maintaining, and improving Jira workflows, service projects, automation, reporting, permissions, and integrations across the Atlassian suite. The ideal candidate will have strong hands-on experience with Jira Service Management , Jira Software , and Confluence , with the ability to work closely with IT, engineering, product, support, and wider business teams to improve service delivery and operational efficiency.

Key Responsibilities

• Manage, configure, and maintain Jira Service Management projects, queues, request types, SLAs, customer portals, approval workflows, and automation rules.
• Design and optimise Jira workflows, screens, fields, issue types, permission schemes, notification schemes, and project configurations.
• Support incident, request, change, and problem management processes within Jira Service Management.
• Work with internal stakeholders to gather requirements and translate them into effective Atlassian configurations.
• Create and maintain dashboards, reports, filters, and service metrics to improve visibility and decision-making.
• Manage user access, roles, groups, permissions, and security controls across Jira and Confluence.
• Administer Confluence spaces, permissions, templates, and knowledge base integrations with Jira Service Management.
• Support integrations between Jira and third-party tools such as Slack, Teams, GitHub, GitLab, Bitbucket, CI/CD tools, monitoring platforms, and identity providers.
• Maintain marketplace apps, plugins, and add-ons, ensuring they are fit for purpose, secure, and cost-effective.
• Troubleshoot Jira issues, workflow errors, automation failures, and user access queries.
• Ensure Atlassian best practices are followed across configuration, governance, documentation, and change control.
• Create documentation, training materials, and user guidance for internal teams.

Required Experience

• Strong experience as a Jira / Atlassian Administrator , with a focus on Jira Service Management .
• Hands-on experience configuring JSM service projects, customer portals, request types, SLAs, queues, approvals, and automation.
• Good understanding of ITSM processes, including incident management, request fulfilment, change management, and problem management.
• Experience managing Jira workflows, custom fields, screens, schemes, permissions, dashboards, and reports.
• Experience with Confluence administration and knowledge base configuration.
• Strong stakeholder management skills, with the ability to work with technical and non-technical teams.
• Ability to troubleshoot complex Jira configuration and user issues.
• Good documentation and process improvement skills.

Nice to Have

• Atlassian certifications such as ACP-120, ACP-420, ACP-620 , or similar.
• Experience with Jira Cloud migration or Data Center to Cloud migration.
• Experience with ScriptRunner, Assets, Insight, Automation for Jira, or other Atlassian Marketplace apps.
• Experience integrating Jira with identity providers such as Okta, Azure AD, or Google Workspace.
• Knowledge of Agile, DevOps, ITIL, or service management best practices.
• Experience working in a regulated, fintech, SaaS, or technology-led environment.