Summary: The System Administrator role focuses on administering and supporting the BMC Remedy ITSM environment while facilitating the transition to BMC Helix. The position requires handling customer inquiries, providing first-level support, and managing master data. The candidate must possess strong technical skills and excellent German language proficiency, with a hybrid working arrangement near Bern.

Key Responsibilities:

• Administer and support the existing BMC Remedy ITSM environment, ensuring a smooth migration to BMC Helix.
• Handle customer inquiries and provide 1st-level support.
• Analyze incidents and prepare detailed reports for 2nd-level support.
• Manage master data, including configurations and data imports.
• Monitor applications and servers to ensure optimal performance.

Key Skills:

• Proven experience in the administration and support of BMC Remedy ITSM or a similarly complex application environment.
• Strong technical understanding of both application and server-level operations.
• Quick learner with a proactive approach to acquiring new skills.
• Excellent German language skills (spoken and written) are essential.
• Willingness to work on-site near Bern, with the option of remote work.

Salary (Rate): 70

City: Bern

Country: Switzerland

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT