Summary: The Sybase Engineer role involves advanced support and management of Sybase ASE and Replication Server, focusing on database creation, backups, user account management, and troubleshooting. The position requires excellent communication skills and the ability to work under pressure while ensuring customer satisfaction through effective problem resolution. The engineer will also engage in knowledge management and training activities to enhance team capabilities. This role demands a proactive approach to technical challenges and a commitment to quality standards.

Key Responsibilities:

• Worked upon ASE 12.5 and above version and Replication Server 12.6 and above.
• Creation of Devices, Databases, Segments.
• Backups of databases & logs.
• User account management.
• Performing Recovery of suspect databases.
• Refresh of Databases in replication as well non-replication environment.
• Transaction log management.
• Handling of jobs failures.
• Troubleshooting Database error and performance Tuning.
• Replication Server monitoring and troubleshooting.
• Check for replication configuration, threads down, stable device full, RSSD log full, stop and restart threads, repagent and repservers.
• Provide support for on-call escalations and root cause analysis.
• Independently resolve tickets within agreed SLA.
• Adhere to quality standards, regulatory requirements, and company policies.
• Work on value-adding activities such as Knowledge base update & management, training freshers, coaching analysts.
• Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Key Skills:

• Excellent communication skills.
• Technical expertise in Sybase ASE and Replication Server.
• Interpersonal effectiveness.
• Ability to work under pressure.
• Flexibility and problem-solving skills.
• Ability to manage multiple tasks without confusion.
• Good presentation skills.
• Proficiency in English, both spoken and written.
• Quick understanding of business requirements.
• Dedication, proactive thinking, and teamwork.

Salary (Rate): undetermined

City: London Area

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT