Summary: The role of Switchboard Operator involves managing a busy acute hospital switchboard as the first point of contact for telecommunication services at University Hospitals Bristol and Weston NHS Foundation Trust. The successful candidate will work full-time on a rotational shift pattern, demonstrating excellent communication skills and the ability to remain calm in emergencies. This position requires a professional demeanor while providing efficient service to staff and customers 24/7. Previous applicants are not eligible to reapply for this position.

Key Responsibilities:

• Operate the hospital switchboard efficiently and courteously.
• Provide a 24/7 telecommunication service to staff and customers.
• Handle emergency situations with initiative and accuracy.
• Maintain professionalism at all times while interacting with callers.
• Support the front line team in delivering excellent patient care.

Key Skills:

• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure.
• Experience in a customer service role, preferably in a healthcare setting.
• Strong problem-solving skills and initiative.
• Ability to work on a rotational shift pattern.

Salary (Rate): undetermined

City: Bristol

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other