Supporter Contact Officer
Posted 6 days ago by ActionAid UK
£37,602 Per year
Fixed-Term
Hybrid
London Area, United Kingdom
Summary: The Supporter Contact Officer at ActionAid UK is responsible for delivering exceptional multi-channel supporter care, acting as the first point of contact for supporters. This role involves managing donations, resolving queries, and enhancing supporter engagement to promote social justice and fight poverty. The ideal candidate will have a passion for women's rights and experience in implementing influencing strategies. The position is hybrid based in London and is a full-time, fixed-term role for six months.
Key Responsibilities:
- Being the voice of ActionAid, building rapport and working with colleagues across the organisation to resolve supporter queries and problems
- Providing information about ongoing appeals, campaigns and child sponsorships
- Processing payments and looking into transactions
- Maintaining supporter records and recording communications
- Discussing the work of ActionAid and our range of products
- Handling complaints and complex queries
Key Skills:
- Proven experience in supporter care or customer service
- Strong communication and interpersonal skills
- Ability to handle complex queries and complaints
- Experience in processing payments and managing records
- Empathy and commitment to women's rights and social justice
Salary (Rate): £37,602 yearly
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: Other
Supporter Contact Officer Opportunity at ActionAid UK
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want
Are you a keen advocate of women and girls’ rights in emergencies? Do you have proven experience of developing and implementing successful influencing strategies? Could you make a real impact by supporting our efforts to promote social justice and fight poverty? Then we'd love to hear from you!
We’re looking for a committed, empathetic and highly skilled Supporter Contact Officer to deliver an exceptional multi-channel supporter care service that truly makes every interaction count. In this busy and rewarding role, you’ll be the first point of contact for our incredible supporters handling calls, emails and correspondence with warmth, accuracy and a genuine passion for great service. You’ll play a key role in welcoming new supporters, deepening engagement, retaining loyal donors and ensuring every supporter feels valued and understood. From managing donations and Direct Debits to resolving complex queries, spotting fundraising opportunities and supporting emergency appeals, you’ll help shape a supporter experience we can be proud of.
You will be responsible for:
- Being the voice of ActionAid, building rapport and working with colleagues across the organisation to resolve supporter queries and problems
- Providing information about ongoing appeals, campaigns and child sponsorships
- Processing payments and looking into transactions
- Maintaining supporter records and recording communications
- Discussing the work of ActionAid and our range of products
- Handling complaints and complex queries
Hybrid-London based role; the right to work in the UK will be required
To apply, please visit the ActionAid UK website
Salary: £36,562-£37,602
Location: London-Hybrid
Tenure: Full Time, 6 months Fixed-Term