Support Manager – 1 year contract Leading provider of Publisher Websites
Posted Today by Mare Nostrum Group
£34,000 Per year
Undetermined
Hybrid
Harrow, England, United Kingdom
Summary: The Support Manager role is a 1-year contract position with a leading provider of website and eCommerce solutions for the publishing industry. The position involves managing customer support inquiries through Jira and Zendesk while ensuring customer satisfaction in a fast-paced team environment. Key responsibilities include overseeing support tickets, maintaining reports, and delivering product training. The role also allows for remote working within the UK or abroad.
Key Responsibilities:
- Managing and prioritising support tickets, with customer support & satisfaction key.
- Maintaining and updating retainer reports using Google spreadsheets or Excel.
- Communicating with customers on a semi-technical level to ensure clear understanding & problem resolution.
- Delivering training on products and upselling where applicable.
- Managing and testing updates from platforms such as Shopify.
Key Skills:
- Experience with Google spreadsheets or Excel.
- Experience in a customer facing support role.
- Excellent written and verbal communication skills.
- Strong time management skills and the ability to multi-task.
- Experience of working with software tools.
Salary (Rate): £34,000 yearly
City: Harrow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Support Manager – 1 year contract, Leading provider of Publisher Websites
Home Support Manager – 1 year contract
Location London/hybrid
Salary £30,000-£34,000
Employment 1 year contract
Our client, a leading provider of website & eCommerce solutions for the publishing industry, is recruiting for a Support Manager, 1 year fixed term contract. The role involves overseeing customer support enquiries through Jira and Zendesk, whilst working in a fast paced team environment.
Duties Of The Role Include
- Managing and prioritising support tickets, with customer support & satisfaction key.
- Maintaining and updating retainer reports using Google spreadsheets or Excel.
- Communicating with customers on a semi-technical level to ensure clear understanding & problem resolution.
- Delivering training on products and upselling where applicable.
- Managing and testing updates from platforms such as Shopify.
Skills Required
- Experience with Google spreadsheets or Excel
- Experience in a customer facing support role
- Excellent written and verbal communication skills
- Strong time management skills and the ability to multi task
- Experience of working with software tools
Benefits
- Bonus scheme
- Workplace pension
- 25 days holiday per year plus day off for birthday
- Remote working permitted (UK or abroad)
Apply Now
To enable an equitable experience for all and give you the best chance of success, if you have any specific requirements for any stage of the interview process, please let us know by emailing: recruitment@mare-nostrum.co.uk
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