Description
Technical Analyst – Identity & Access Management
Location: UK-Hybrid (must be able to get into Sheffield)
Role Type: Contract, Inside IR35
Specialism: Identity & Access Management / Production Support
We’re looking for an experienced Technical Analyst to join a major Identity & Access Management transformation programme within a large, complex enterprise environment. You’ll provide Level 2 operational support across critical IAM services, with a particular focus on Microsoft Identity Manager (MIM). The role will suit someone with a strong production-support background who enjoys getting into complex technical issues, troubleshooting integrations and working closely with engineering teams to resolve problems at their root cause.
What you’ll be doing
- Providing L2 support for Microsoft Identity Manager (MIM) Sync and MIM Service across production and non-production environments.
- Triaging incidents, analysing logs and identifying failure points to restore services within agreed SLAs.
- Monitoring scheduled sync and provisioning jobs, including failed connectors, stuck requests and data exceptions.
- Troubleshooting joiner, mover and leaver provisioning issues and access-request workflow failures.
- Using SQL Server / T-SQL to investigate data issues, reconciliation problems and reporting requirements.
- Supporting .NET/C#-based components, reviewing logs and configurations and coordinating fixes with L3/engineering teams.
- Investigating integrations across technologies including Active Directory, Entra ID, ServiceNow and HR systems.
- Troubleshooting LDAP integrations and authentication technologies including Kerberos, NTLM, TLS and encryption.
- Supporting root-cause analysis and problem management for recurring incidents.
- Maintaining operational documentation, runbooks and known-error documentation.
- Supporting major incidents and outages when required.
What we’re looking for
- You'll ideally have:
- Strong experience in L2 application or production support within enterprise environments.
- Hands-on knowledge of Microsoft Identity Manager (MIM), particularly MIM Sync, run profiles, connector space/metaverse concepts and error handling.
- Strong SQL Server / T-SQL skills for technical investigation and reporting.
- An understanding of .NET/C# applications from a support and troubleshooting perspective.
- Good knowledge of Active Directory, including users, groups, OUs and permissions.
- Experience diagnosing complex application and infrastructure integration issues.
- Strong root-cause analysis and technical troubleshooting capabilities.
- Experience working closely with developers, engineers and operational teams.
- Ability to work independently and take ownership of technical issues through to resolution.
- Strong stakeholder communication skills and confidence explaining technical problems and solutions.
Nice to have
- Previous experience within banking, financial services or another regulated environment.
- Experience working across global technology teams.
- Understanding of IAM security controls, including least privilege, audit trails and access recertification.
- Experience with Excel, Visio and Confluence.
Why this role?
This is a strong opportunity for an IAM or production-support professional to work within a large-scale Identity & Access Management modernisation programme, supporting business-critical authentication, authorisation and identity services while working alongside specialist engineering teams.
Job Title
Support Engineer
Location: Manchester, UK
Job Type: Contract