Support Engineer

Summary: The Support Engineer role at the Ministry of Justice involves managing the deployment lifecycle of new technology services for Judicial/VIP users across multiple sites in North East England. This position requires providing high-quality desk-side IT support and maintaining strong relationships with senior users. The role is critical in ensuring timely delivery and execution of technology services, necessitating daily travel. Candidates must have SC Clearance and be willing to work independently in a fast-paced environment.

Key Responsibilities:

• Provide high-quality desk-side IT support to Judicial/VIP users across multiple locations.
• Manage the full deployment lifecycle - from device build and configuration to final handover.
• Work independently to resolve issues, take ownership of tasks, and adapt to changing priorities.
• Maintain strong relationships with senior users, handling interactions with professionalism and diplomacy.
• Ensure timely delivery and execution of appointments and handovers to high standards.

Key Skills:

• Proven experience in desk-side IT support or a similar user-facing technical role.
• Strong communication and interpersonal skills, with the ability to engage diplomatically with senior users, including Judges and VIPs.
• Experience with device delivery, build, and configuration for users.
• Self-motivated and able to work independently, taking ownership of tasks and resolving challenges proactively.
• Ability to absorb and apply new project processes quickly, effectively managing end-to-end scheduling and device deployment.
• Strong organisational skills and attention to detail, ensuring that all appointments and handovers are executed on time and to high standards.
• SC Clearance is an essential requirement for this role.

Salary (Rate): undetermined

City: Newcastle Upon Tyne

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT