On behalf of Serious Fraud Office, we are looking for an IT Support Engineer (Inside IR35) for a 3 month contract based on site in London.

As an IT Support Engineer, your main responsibilities will be:

Essential:

• This position requires Active Security Clearance (SC). You must be eligible to go through the necessary checks.
• To provide support for desktop, laptop systems, peripherals and mobile devices.
• To build both desktops, laptops and mobile devices.
• To ensure that the contract meets and where possible exceeds its customer service level agreements.
• To provide on-site support cover/project work during service hours, in co-operation with other support staff and in accordance with duty rotas. 
• To resolve system and application faults on desktop, laptop and smart device equipment in line with Service Desk SLA s
• Manage calls through to resolution ensuring the customer and call system are updated and escalation procedures are complied with. 
• To remain in contact during established service hours.
• To operate in co-operation with other on-site support staff to ensure that the Company s service level agreements are met in all respects. 
• To carry out or take part in equipment and software moves and changes, as directed.
• To assist with general operational tasks, as required to meet the service level commitments, as directed by site management.
• To operate in accordance with Company standards and procedures and ensure that software licensing regulations are observed at all times. 
• To document solutions to faults in such a way that any member of the team could follow the procedure to implement a similar fix.

Desirable:

• Previous experience as part of an IT ServiceDesk team supporting Microsoft desktop and active directory including Windows 10 and Office 2016.
• Experience with Microsoft
• Exchange Mailbox Administration.
• Microsoft SCCM Administration and Laptop Desktop deployment experience
• Experience with Wired and Wireless networking.
• ITIL Foundation / Comptia A+

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, SFO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant / commitment

SFO guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".