Support Engineer – API Platforms SQL Unix Scripting
Posted 2 days ago by Principle
£41,000 Per year
Undetermined
Hybrid
Surrey, England, United Kingdom
Summary: The Senior Support Engineer for API Platforms will play a crucial role in the Global Support team of a leading SaaS company, focusing on resolving platform technology issues for business customers. This position requires a blend of technical expertise and customer success orientation, involving troubleshooting high-level support cases and maintaining knowledge articles. The role also includes operational tasks related to customer cloud environments, necessitating familiarity with various technical tools and languages. The ideal candidate will possess strong problem-solving skills and a passion for delivering exceptional customer service.
Key Responsibilities:
- Provide technical support to business customers using the platform.
- Develop and maintain expertise in the suite of products.
- Troubleshoot and resolve high-level support cases.
- Create and maintain knowledge articles for customer-reported problems.
- Execute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments.
Key Skills:
- Familiarity with the Agile software development lifecycle.
- Experience providing technical software support for a B2B software company.
- Experience with incident tracking or CRM systems such as ServiceNow or Salesforce.com.
- Experience using software defect tracking systems like JIRA.
- Strong technical skills in Java development, SQL, application architecture, and front-end web technologies (JavaScript or similar).
- Good knowledge of RESTful APIs.
- Experience supporting a UNIX/Linux environment preferred.
Salary (Rate): £41,000 yearly
City: Surrey
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Senior Support Engineer – API Platforms
Are you looking for an opportunity to make a real impact? Are you passionate about customer success but also highly technical? We’re looking for an experienced Support Engineer to join the Global Support team of a market leader SaaS company and help resolve platform technology issues.
As a Support Engineer, you’ll provide technical support to business customers who are using the platform. You’ll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You’ll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.
To be successful in this role, you’ll need Familiarity with the Agile software development lifecycle, and experience providing technical software support for a B2B software company. You’ll also need experience with a commercial customer incident tracking or CRM system such as ServiceNow , Salesforce.com and experience using a software defect tracking system such as JIRA. In addition, you’ll need strong exposure to broad technical skills such as Java development, SQL , application architecture, knowledge of front-end web technologies JavaScript or similar, and a good knowledge of RESTful API’s. Experience supporting a UNIX/Linux environment would be preferred
If you’re a problem solver with outstanding troubleshooting skills, we’d love to hear from you. Join us and be part of a global team that provides the best customer service in the industry.
The Offer
This role offers an annual salary of £41,000 per year
It’s a Hybrid role, so 2-3 days a week onsite (free parking is available)
Interested, apply today for immediate review of your CV