Support Desk Engineer

We are looking for an IT Support/Cabling Technician to join our client on a short-term contract, supporting a PSTN migration project.

This role would suit someone with a 1st/2nd Line IT Support or Service Desk background who is comfortable working on-site and travelling to different locations to carry out basic checks and identify existing cable/internet routes.

The role will involve approximately 2 weeks visiting remote sites, followed by 1 week at the main site in Reading, checking and documenting cable routes and identifying where existing Internet connectivity runs.

Key Responsibilities

• Visit various remote sites to carry out basic infrastructure and connectivity checks.
• Physically identify and trace existing internet/network cable routes.
• Check where existing PSTN/internet lines enter and run through sites.
• Document findings clearly and accurately.
• Take notes/photos and record cable routes where required.
• Work through a list of known locations and identify the relevant cabling/connectivity.
• Support the wider team with information required for the PSTN migration project.
• Attend the main site in Reading to carry out similar checks and consolidate findings.

Key Skills & Experience

• Previous experience in IT Support, Service Desk, 1st Line or 2nd Line Support.
• Basic understanding of networking, Internet connectivity and cabling.
• Comfortable physically walking around sites and investigating cable routes.
• Good attention to detail and ability to accurately record findings.
• Confident working independently at different locations.
• Good communication skills and a practical, hands-on approach.
• Full UK driving licence and willingness to travel to remote sites.
• Ideally based in or around Reading due to the travel requirements.

You don't need to be a highly technical network engineer for this role. We're looking for someone with a solid IT support background who is practical and reliable.