Support Analyst - IAM (12 Month FTC)
Posted 1 week ago by hackajob
Negotiable
Undetermined
Hybrid
Leeds, England, United Kingdom
Summary: The Support Analyst role at Jet2.com involves providing first-line lifecycle management for ecommerce applications in a fast-paced environment. The position requires proactive support for internal and external stakeholders, ensuring high standards in ticket resolution and communication. The role includes user account management, incident management, and participation in IAM-related projects. The successful candidate will work in a hybrid model, balancing office and remote work.
Key Responsibilities:
- Provide user account lifecycle management including creating, provisioning, securing, and removing access to various applications.
- Ensure all requests are authenticated, authorised, and documented in accordance with internal standards.
- Perform general administration duties including sending secure correspondence and managing document uploads/downloads.
- Manage full end-to-end incident management ensuring satisfactory responses to internal and external customers.
- Prioritise daily workload and adhere to Service Level Agreements (SLAs).
- Provide support on issues to internal and external stakeholders/users.
- Offer guidance/advice on best practices and system requirements.
- Assist end users with issues and queries.
- Escalate issues to the Senior Identity Management Analyst.
- Participate in IAM-related projects and coordinate with other departments.
- Complete month-end audits and quality assurance tasks.
- Serve as the point of contact for business stakeholders, managing queries and escalations.
Key Skills:
- Excellent communication skills.
- Competence in working with a wide range of IT tools including Outlook, Excel, and Word.
- Demonstrable ability to work in a fast-paced environment and prioritise work.
- Strong attention to detail.
Salary (Rate): undetermined
City: Leeds
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
hackajob is collaborating with Jet2.com to connect them with exceptional professionals for this role. At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. As our new Support Analyst , you will be responsible for providing 1 st line lifecycle management and tasks for our ecommerce applications. Operating within a time critical, fast-paced, and constantly changing environment. You will proactively respond to support tickets from business areas, providing support and guidance on best practices, whilst ensuring that all tickets are resolved to a high standard. Communication is key to this role as you will interact with stakeholders at all levels from around the world both internal and external. As our Application Support Analyst , you’ll have access to a wide range of benefits including: Hybrid working (we’re in the office 2 days per week) 26 days holiday (plus Bank Holidays)
What You’ll Be Doing
- Provide user account lifecycle management including the creating, provisioning, securing and removal of access to various applications
- Ensure that all requests are authenticated, authorised and documented in accordance with our internal standards
- General administration duties including sending secure correspondence and the uploading/downloading of documents ensuring they are stored in best practice
- Full end to end incident management ensures satisfactory responses to internal & external customers
- Managing of own daily workload including the prioritisation of work and ensuring that all SLA are adhered to.
- Working with internal and external stakeholders/users to provide to support on issues
- Be confident in using a broad range of applications
- Provide guidance/advice to internal teams, external teams and end user on best practise and requirements of the systems
- Assist end users with issues and queries providing best practice guidance
- Escalating issues and problems to the Senior Identity Management Analyst
- Participating in IAM related projects, coordinating with other departments
- Daily management of triage based on importance, prioritisation, operational disruption and Service Level Agreements
- Complete month end audits and quality assurance tasks
- Serve as the point of contact for business stakeholders, managing queries, escalations, concerns and expectations
What You’ll Have
- Excellent communication skills
- Competence in working with a wide range of IT tools including Outlook, Excel and Word
- Demonstrable ability to work in fast paced environment and prioritise work
- Strong attention to deal
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!