Supply Chain Specialist

Role Summary

We are seeking an ownership-driven Supply Chain Analyst to join our fast-paced Supply Chain Operations team.

Operating at the intersection of inventory management, supplier compliance, and warehouse operations, you will take full end-to-end responsibility for logistics outcomes.

We need a proactive problem-solver who doesn't just complete tasks, but identifies issues, fixes them, and builds robust mechanisms to prevent recurrence.

Key Responsibilities

• Inventory Management & Control
• Own end-to-end inventory accuracy: drive cycle counts, stock reconciliation, and root-cause analysis.
• Monitor inventory health metrics and proactively mitigate risks before they impact the business.
• Supplier Compliance & Vendor Management
• Manage supplier performance against SLAs, lead times, and quality standards via scorecards and quarterly reviews.
• Onboard new suppliers seamlessly while ensuring strict policy and regulatory compliance.
• Identify process gaps and champion technology-driven improvements.
• Operational Issue Resolution & Support
• Resolve daily receiving and shipping exceptions within a strict 24-hour window.
• Act as the primary escalation point for disruptions across inbound, outbound, and returns.
• Develop, track, and improve KPIs and SLAs to drive ongoing operational excellence.
• Culture & Continuous Improvement
• Lead by example with a high bar for ownership—treat every failure as your own to fix.
• Foster an inclusive culture and drive process improvement ideas from ideation straight through to implementation.

Basic Qualifications

• 4-5 years of progressive experience in logistics, supply chain, warehouse operations, or inventory management within a 3PL or international company.
• Hands-on experience executing cycle counts, stock adjustments, and ageing analysis.
• Proven track record of managing supplier compliance, SLAs, and corrective actions.
• Advanced Excel proficiency (pivot tables, VLOOKUP, data modelling).
• Excellent written and verbal communication skills with the ability to influence cross-functional stakeholders.
• Proven ability to operate independently, navigate ambiguity, and hold yourself accountable for end-to-end results.

Preferred Qualifications

• Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, or a related field.
• Direct experience working with ERP systems (Oracle, SAP) and WMS platforms.
• Proficiency with SQL or BI tools (Tableau, Power BI, QuickSight) for self-service reporting.
• Familiarity with Agile methodologies and project management tools (Jira, Asana, MS Project).
• Background in a high-growth, fast-paced e-commerce or fulfilment environment