Supply Chain Demand and Forecast Planner
Posted 1 week ago by Pret A Manger
£42,000 Per year
Fixed-Term
Hybrid
London Area, United Kingdom
Summary: The Supply Chain Demand & Forecast Planner at Pret is responsible for ensuring optimal stock availability and service excellence from suppliers to UK shops. This role involves maintaining strong relationships with distributors and suppliers, managing stock allocations, and leading forecasting meetings. The position is integral to achieving zero out-of-stock situations and supporting the overall supply chain operations. The role is based at Pret’s Support Centre in London and is a six-month fixed-term contract.
Key Responsibilities:
- Working with Pret’s nominated distributors and suppliers in the UK to ensure full stock availability on time and in full.
- Reviewing Supplier service level reporting and investigating areas of concern.
- Monitoring and making effective decisions on the clearance of non-moving and de-listed products and stocks.
- Delivering simple and effective communication of supply issues to shops.
- Managing all new requests for non-food items and analyzing all spend outside the approved supplier listing.
- Leading forecasting meetings with non-food suppliers.
- Resolving all non-food supply Helpdesk queries for UK shops and Support Centre teams.
- Managing the "Launch Tracker" process for all food launches.
- Attending weekly food meetings to manage the end-to-end supply chain for food launches.
- Forecasting volume increases and decreases and communicating these changes to suppliers.
- Owning New Goods Ordering Information documentation and managing contributors.
- Preparing and issuing the Supply and Logistics KPI reports.
- Being involved in ad-hoc projects as required.
- Providing weekend on-call cover for escalated issues.
Key Skills:
- Minimum 5 years experience in QSR/Foodservice/Food retail supply chain management.
- Good knowledge of Microsoft applications.
- Influencing and negotiation skills.
- Project management skills.
- Ability to develop and produce reports.
- Experience of cross-functional working.
- Initiative and ability to work without supervision.
- Ability to work under pressure and prioritize.
- Excellent communication skills.
Salary (Rate): £42,000.00 yearly
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: undetermined
Industry: Other
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.
We Believe in Growing Good Things Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for We’re looking for passionate team players to bring joy to our customers every day. As a Supply Chain Demand & Forecast Planner, you’ll deliver service excellence from Pret’s suppliers and Logistics Partner to UK Shops with the aim of Zero Out of Stock Situations and enable them to proudly make every product right first time. You will maintain outstanding working relationships between our 3PL, our shops and our suppliers.
Key responsibilities
- Working with Pret’s nominated distributors and suppliers in the UK to ensure full stock availability on time and in full
- To review Supplier service level reporting and investigate areas of concern and resolve by initiating supplier meetings to discuss poor levels of service and agreeing action plans with to improve service levels
- To monitor and make effective decisions on the clearance of non-moving and de-listed products and stocks
- To monitor and make effective decisions on stock availability and shop prioritisation/allocation where necessary.
- Deliver simple and effective communication of supply issues to shops
- Manage all new requests for non-food items such as small equipment and uniforms and analyse all spend that falls outside the approved supplier listing
- Management of initial stock allocations to shops where necessary
- Lead forecasting meetings with non-food suppliers to deliver contracted service levels from suppliers to 3PLs
- Lead the supply chain input to packaging supplier scorecard sessions in collaboration with the Head of Packaging.
- Resolve all non-food supply Helpdesk queries for UK shops and Support Centre teams and implement corrective actions with suppliers to prevent recurring issues.
- Management of the "Launch Tracker" process for all food launches with Best FL and work with commercial co-ordinator to ensure all information required is captured.
- Lead the Pret Supply Chain interactions with the Irish Franchisee and Distributor- including, Monthly pricing structures, system updates, 3PL & 4PL communications and supply resolutions.
- Attend weekly food meeting and ensure the end to end supply chain is considered and managed for all food launches, including small equipment
- Forecast volume increases and decreases and communicate these changes to suppliers within agreed lead times according to New Product Launch schedule and seasonal trends.
- Owning New Goods Ordering Information documentation, manage contributors and the briefing to shop teams.
- Supporting International teams for with UK Product data for system set up in global markets.
- To work with the Logistics team to prepare and issue the Supply and Logistics KPI reports on a weekly, monthly and annual basis
- To be involved in ad-hoc projects as required
- To attend a number of Buddy Days in a designated shop
- Weekend on call cover for issues that need to be escalated by the distributor.
Experience and Skills required
- Minimum 5 years experience QSR/Foodservice/Food retail supply chain management
- Good knowledge of Microsoft applications
- Influencing and negotiation skills
- Project management skills
- Ability to develop and produce reports
- Experience of cross functional working
- Initiative and ability to work without supervision
- Ability to work under pressure and to prioritise
- Excellent communication skills
About you Be kind, honest and generous: bring genuine warmth and your authentic self to work every day. Bring your passion: share our passion for food and exceptional customer service. Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer £37,000 - £42,000 plus annual bonus of up to 10% bonus Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
A few more perks You’ll get 33 days of annual leave (including flexible Bank Holidays). Pro-rated for 6 month contract. Free private medical cover, with the option to add family or partner at an additional cost 4% of your pension contribution matched by Pret, rises to 5% after 5 years Life assurance at 3x annual salary Loyalty award for 5, 10, 15, 20 years’ service Flexible Benefits Platform packed with lifestyle discounts Season ticket loans Healthcare cash plan Financial wellbeing provisions Free mortgage services Sabbatical after 3 years Opportunities to support our charity, The Pret Foundation
We also offer Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring. Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong. Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot! Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values Happy Teams Happy Customers Amazing Standards Every day Never Standing Still Doing The Right Thing
The interview journey Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria. Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
Before you apply This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office. This is a six month fixed term contract. Start date for this role will be August 2027 until February 2027. We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.