Subject Access Request Assistant 6m FTC 21hrs/week
Posted 3 days ago by Stonegate Group
Negotiable
Undetermined
Undetermined
Birmingham, England, United Kingdom
Summary: The Subject Access Request Assistant role at Stonegate Group involves supporting the handling of subject access requests by identifying, compiling, reviewing, redacting, and finalizing information for disclosure. This position requires strong organizational skills, attention to detail, and a solid understanding of confidentiality and data protection obligations. The role is a 6-month fixed-term contract, working 21 flexible hours per week. The assistant will collaborate with various teams to ensure requests are processed accurately and within deadlines.
Key Responsibilities:
- Assist with the receipt, logging, and tracking of subject access requests and related correspondence.
- Help identify, collect, and organize relevant records from electronic systems, email accounts, shared drives, and paper files.
- Prepare document sets for review by checking completeness, formatting, and file organization.
- Carry out redactions of third-party data and other information requiring protection.
- Support the review and quality checking of disclosure packs to ensure accuracy and consistency.
- Draft routine correspondence and update communications for requesters and internal stakeholders.
- Maintain accurate audit trails, trackers, and case records.
- Liaise with internal teams to obtain documents and clarify searches.
- Escalate complex or sensitive material to the appropriate reviewer or manager.
- Handle personal and sensitive information with confidentiality and professionalism.
- Contribute to continuous improvement of templates, processes, and guidance for subject access request handling.
- Assist with other duties as necessary to support the wider business.
Key Skills:
- Experience in an administrative, compliance, legal, HR, information governance, or records management role.
- Excellent attention to detail and ability to review documents accurately.
- Strong organizational skills with the ability to manage competing priorities.
- Good written and verbal communication skills.
- Ability to handle confidential and sensitive information appropriately.
- Confidence using Microsoft Office applications and electronic document systems.
- Understanding of data protection, confidentiality, and information handling principles.
- Ability to follow procedures consistently while recognizing when to escalate issues.
- Experience of document review, collation, or redaction is desirable.
- Knowledge of subject access requests, UK GDPR, and the Data Protection Act 2018 is desirable.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About Us Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive. This is a 6 month FTC, working 21 hours a week, which can be flexible and will be discussed at interview.
PURPOSE OF THE JOB The Subject Access Request Assistant supports the end-to-end handling of subject access requests by helping to identify, compile, review, redact and finalise information for disclosure. The role requires strong organisational skills, attention to detail, discretion, and an understanding of confidentiality and data protection obligations. Working closely with colleagues across the business, the postholder will help ensure requests are processed accurately, consistently, and within applicable deadlines.
Duties And Responsibilities
- General Assist with the receipt, logging and tracking of subject access requests and related correspondence.
- Help identify, collect and organise relevant records from electronic systems, email accounts, shared drives and paper files.
- Prepare document sets for review by checking completeness, formatting and file organisation.
- Carry out redactions of third-party data and other information requiring protection, in line with internal procedures and applicable data protection requirements.
- Support the review and quality checking of disclosure packs to ensure accuracy, consistency and readiness for issue.
- Draft routine correspondence, acknowledgements and update communications for requesters and internal stakeholders.
- Maintain accurate audit trails, trackers and case records to evidence actions taken and progress against deadlines.
- Liaise with internal teams to obtain documents, clarify searches and follow up on outstanding information.
- Escalate complex, sensitive or potentially exempt material to the appropriate reviewer or manager.
- Handle all personal and sensitive information with a high degree of confidentiality and professionalism.
- Contribute to continuous improvement of templates, processes and guidance for subject access request handling.
- Assist with other duties and responsibilities as necessary to support the wider business.
Skills, Experience & Qualifications
- Experience in an administrative, compliance, legal, HR, information governance or records management role.
- Excellent attention to detail and the ability to review documents carefully and accurately.
- Strong organisational skills, with the ability to manage competing priorities and work to deadlines.
- Good written and verbal communication skills.
- Ability to handle confidential and sensitive information appropriately.
- Confidence using Microsoft Office applications and working with electronic document systems.
- Understanding of data protection, confidentiality and information handling principles.
- Ability to follow procedures consistently while recognising when to escalate issues.
- Experience of document review, collation or redaction is desirable.
- Knowledge of subject access requests, UK GDPR and the Data Protection Act 2018 is desirable.
The postholder will be expected to work in line with internal policies, data protection requirements and confidentiality obligations at all times. They should demonstrate sound judgment, maintain accurate records, and support a timely, consistent and legally compliant approach to subject access request handling.
What makes Stonegate a great place to work? At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
25 days of annual leave, plus 8 bank holidays, with the option to purchase up to 5 additional days of leave each year
Bonus Scheme
Access to discounted Private Medical Insurance through Vitality
Exclusive discounts on Dental Insurance
Reward Card via the MiXR app, giving you and your friends 25% off food and drinks as well as VIP entry across our Managed Estate
Life Assurance which gives access to Help @ Hand
Access to your pay early via Stream The Stonegate Xtra portal with access to a wide range of high street discounts and offers
Discounted access to David Lloyd membership
Award winning Learning & Development programmes to drive your career
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on hrsupport@stonegategroup.co.uk.