Summary: As a Stylist at AllSaints in Glasgow Silverburn, you will serve as the key connection between the brand's products and customers, primarily working on the shop floor to style and influence shoppers. Your role includes engaging with customers, maintaining store aesthetics, and handling online customer service inquiries. You will receive training and support to enhance your skills and contribute to the store's success. This position offers a dynamic and collaborative work environment focused on delivering exceptional customer experiences.

Key Responsibilities:

• Style customers with the latest collections and provide detailed product knowledge.
• Maintain the store’s aesthetic and ensure product availability.
• Handle stock replenishment, deliveries, and digital orders.
• Respond to first line customer queries via online customer service systems.
• Make service decisions to resolve customer issues and retain loyalty.
• Greet customers and tailor your approach to their needs.
• Maintain staff areas to high standards and show pride in surroundings.
• Support peers and seek feedback for personal growth and development.
• Work with customer experience team leaders for coaching and escalation of complex queries.
• Spend 30-50% of time on online customer service, either in-store or remotely.

Key Skills:

• Friendly and attentive with excellent customer interaction skills.
• Awareness and knowledge of the AllSaints brand and values.
• Can-do attitude with enthusiasm for customer engagement.
• Good problem-solving skills under pressure.
• Tech-savvy with experience in processing transactions and responding to queries.
• Active awareness of brand campaigns and product launches.
• Excellent attention to detail.
• Confident communication skills.
• Passion for fashion and ability to represent the brand effectively.

Salary (Rate): undetermined

City: Glasgow

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Retail