Summary: The Strategic Relationship Manager is responsible for managing a portfolio of enterprise Employee Benefit clients, focusing on building strong relationships to ensure retention and drive account growth. This role involves coordinating with internal teams to deliver tailored solutions and identifying opportunities for account expansion. Key performance indicators include client satisfaction and business expansion, with a results-driven approach emphasized. The position requires a dedicated professional who is client-focused and adept at managing ongoing client accounts and strategies.

Key Responsibilities:

• Manage ongoing client accounts/programmes, developing strong client relationships.
• Own account strategy to ensure client retention and growth, identifying expansion opportunities.
• Onboard new clients smoothly, ensuring successful delivery and resolving service concerns.
• Lead formal client reviews, create and analyse programme data, and make proactive recommendations.
• Ensure appropriate documentation is in place, manage financial tasks, and review aged debt.
• Collaborate with teams to improve processes, understand business offerings, and adhere to company policies.

Key Skills:

• Experienced in Account Management, ideally within employee benefits, with strong client and stakeholder management skills.
• Skilled in campaign management, data analysis, and presenting/hosting client sessions.
• Excellent communication, negotiation, organisational, and project management skills.
• Exceptional attention to detail and problem-solving abilities.
• Strong commercial and financial acumen, highly self-motivated, and able to work independently.
• Thrives under pressure, customer service oriented, and passionate about self-development.

Salary (Rate): undetermined

City: Hemel Hempstead

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other