Strategic Customer Success Manager (Enterprise SaaS) Financial Services £110k + OTE

Internally, this position is titled Senior Customer Success Account Manager. What if Customer Success wasn't simply about maintaining relationships—but about becoming a trusted strategic partner to some of the UK's leading financial institutions? I'm partnering exclusively with an established UK technology business that's investing in its Strategic Customer Success function. Their software underpins mission-critical services across the financial sector, and they're looking for someone who can build lasting executive relationships, drive commercial growth and help shape the future direction of key customer accounts. This is a 12-month fixed-term contract covering maternity leave. It's an opportunity to step into a well-established strategic customer portfolio within a successful, growing technology business, making an immediate impact from day one. This isn't a high-volume Customer Success role. You'll own a carefully selected portfolio of strategic enterprise customers, partnering with senior decision-makers to maximise business value, drive platform adoption and identify opportunities for long-term growth. Success will be measured not only by customer satisfaction, but by retention, expansion and the commercial impact you create.

What you'll be doing

• Own a portfolio of strategic enterprise customers within the financial services sector.
• Build trusted relationships with executive stakeholders including CIOs, CTOs, COOs and senior commercial leaders.
• Develop long-term account strategies focused on retention, renewals and commercial growth.
• Lead Executive Business Reviews, governance meetings and strategic planning sessions.
• Drive Annual Recurring Revenue (ARR) growth through upsell and cross-sell opportunities.
• Partner with Product, Delivery and Support teams to maximise customer outcomes.
• Act as the Voice of the Customer internally, helping shape future product and service improvements.
• Proactively manage commercial risk, customer health and long-term retention.

What we're looking for

You'll most likely come from an Enterprise SaaS or software vendor environment where you've managed complex strategic customer relationships. Your experience may include: Strategic Customer Success Enterprise Customer Success Strategic Account Management Enterprise Account Management Financial Services Technology Banking, Lending or Mortgage Platforms You'll be commercially minded, comfortable discussing both technology and business outcomes, and experienced in building trusted relationships with senior executives. You'll understand how to balance customer advocacy with commercial objectives, using insight, influence and collaboration to create value for both your customers and your business. Experience owning renewals, expansion opportunities, Annual Recurring Revenue (ARR) and Net Revenue Retention (NRR) within enterprise software environments is highly desirable.

Why consider this opportunity?

This is an opportunity to join a highly respected technology business at a pivotal stage of growth, where Customer Success is recognised as a strategic driver of long-term customer partnerships. You'll inherit a portfolio of high-value enterprise customers, work alongside experienced Product and Delivery teams, and play a key role in shaping customer strategy across a business that's continuing to invest in both its technology and its people.

Package

Up to £110,000 basic salary Commission / OTE Comprehensive benefits package Hybrid working (typically three days per week in the office and/or with customers) If you're looking for a role where strategic thinking, commercial impact and executive customer partnerships carry equal weight, I'd welcome a confidential conversation.