Summary: The Strategic Business Analyst role focuses on identifying strategic directions and building business cases to address significant business challenges through innovative solutions and emerging technologies. The position requires a background in strategic disruption and aims to enhance digital experiences and case management through advanced technologies like AI. Candidates should be able to define innovation pipelines and improve user experiences. Experience in front office contact transformation is a plus but not essential.

Key Responsibilities:

• Identify strategic direction and define roadmaps.
• Build business cases to address business challenges.
• Find innovative solutions using emerging technologies.
• Define and identify innovation pipelines.
• Enhance digital experiences and case management through AI.
• Improve user experience and IVR to redirect voice demand to digital channels.

Key Skills:

• Background in strategic disruption.
• Experience in identifying strategic direction.
• Ability to define roadmaps and build business cases.
• Innovative problem-solving skills using emerging technologies.
• Experience with digital experience enhancement and AI technologies.

Salary (Rate): undetermined

City: Edinburgh

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other