Role summary
Applies software engineering practice to infrastructure and operations, with accountability for the availability, performance, and security of business-critical internal tools and services.
Scope of the role
Owns availability, latency, and performance against defined SLOs and error budgets, prioritised by business impact.
Implements infrastructure as code and automated deployment pipelines that make releases repeatable and rollbacks rapid.
Establishes observability (telemetry, actionable alerting, and service health dashboards) with appropriate handling of confidential data.
Maintains reliable integrations with upstream internal systems, including authentication and access provisioning.
Leads incident response, communicates status to affected users, and runs post-incident reviews with tracked remediation.
Eliminates operational toil through automation, treating recurring manual intervention as a defect.
Requirements
5+ years in SRE, DevOps, or infrastructure engineering supporting production services.
Strong operational programming and automation capability:5 Python, Go, and Shell scripting (Bash/zsh).
Deep knowledge of Linux and macOS internals, networking fundamentals (TCP/IP, DNS, TLS, load balancing), and container orchestration at scale (Kubernetes, Docker).
Practical experience with infrastructure as code (Terraform, Ansible) and observability platforms (Prometheus, Grafana, OpenTelemetry, or equivalent).
Working knowledge of CI/CD integration, artifact management, and staged release strategies.
Experience operating web applications and API services, including database administration, backup and recovery, and performance tuning.
Familiarity with enterprise identity and access management (SSO, OAuth/SAML, RBAC) and handling confidential data under internal security requirements.
Experience with AI/ML or GPU-backed workloads is advantageous.
Composure during incidents, a bias toward durable.