SRE Operations Support

The SRE Operations Support role acts as a Subject Matter Expert within a dedicated Site Reliability Engineering team, responsible for managing, maintaining and troubleshooting complex production environments. You will support multiple stages of the deployment life cycle, ensuring applications are delivered reliably, thoroughly tested and effectively monitored. Working closely with both support and engineering teams, you will help maintain the stability, performance and reliability of mission-critical systems.

Responsibilities

• Deploy applications across all production environments, including Staging, Pre-Production, UAT and Production.
• Troubleshoot application and system issues, identifying root causes and implementing effective solutions.
• Perform testing and quality assurance activities following deployments to validate functionality and stability.
• Develop and enhance testing and deployment guidelines to support consistent and reliable releases.
• Monitor client systems to ensure services are operating as expected and performance remains within agreed thresholds.
• Implement automation processes using proprietary worker and job management systems to improve operational efficiency.
• Collaborate with support teams to triage, investigate and resolve issues impacting live systems.
• Create SQL queries and scripts to process workloads and support operational requirements.
• Investigate system performance issues and recommend optimisation opportunities where appropriate.
• Support the day-to-day operation of systems and products through proactive monitoring and early issue detection.
• Work closely with support teams to assist with analysis, incident management and problem resolution.
• Apply strong analytical and problem-solving skills when investigating system and application issues.
• Maintain a structured and disciplined approach to work, ensuring tasks are completed and appropriately documented.
• Adhere to established team processes and workflows, contributing to a consistent and collaborative way of working.
• Develop knowledge across a range of systems and technologies, adapting quickly to new tools and platforms.
• Communicate effectively with cross-functional teams when requesting or providing support.
• Prioritise client operations and service reliability in all day-to-day activities and decision-making.
• Undertake management responsibilities in line with company policies and applicable legislation, including interviewing, hiring and training employees.
• Plan, allocate and oversee work for team members, support performance management activities and contribute to employee development.
• Assist with resolving team challenges and fostering a positive, collaborative working environment.
• Carry out additional duties as required to support the reliability, availability and performance of production systems.

Essential Skills

• 5+ years' experience troubleshooting applications within production or operational environments.
• 3+ years' experience writing and supporting SQL, with strong SQL development skills.
• Good understanding of Microsoft SQL Server and SQL Server Management Studio (SSMS).
• 3-5+ years' experience in Systems Engineering, including hands-on experience with Windows Server.
• experience working within Agile environments using JIRA and SCRUM methodologies.
• Proven ability to troubleshoot issues across application and hosting environments, including multi-tier architectures.
• Enthusiasm for learning new technologies and the ability to apply new knowledge quickly.
• Strong teamwork, communication and stakeholder management skills.
• Good to advanced practical SQL programming experience.
• Excellent problem-solving and analytical skills across both systems and applications.
• Working knowledge of Windows operating systems within enterprise environments.

Additional Skills & Qualifications

• Bachelor's degree in Engineering, Computer Science, or equivalent industry experience.
• experience with job scheduling and workload management systems.
• Basic object-oriented programming experience, ideally with C# and/or F#.
• experience troubleshooting IT systems and infrastructure-related issues.
• Exposure to AWS and cloud-based environments.
• Knowledge of Windows and Windows Server administration.
• Background supporting applications within 2nd and 3rd line support functions.
• experience with software testing and QA best practices.
• Familiarity with ECS, APIs and IIS Server environments.
• Strong documentation skills, with the ability to clearly record processes, procedures and solutions.
• Proactive mindset with the ability to identify and address issues before they impact services.
• Ability to mentor colleagues while working collaboratively within team structures.