Sr. Customer Experience Specialist - San Diego, CA

Summary: The Customer Engagement Manager role in San Diego involves leading high-impact customer engagements within a Customer Engagement Center. The position requires collaboration with cross-functional teams to enhance customer experiences that align with business objectives. The role is focused on planning and executing customer briefings while fostering strong relationships with internal stakeholders. A proactive approach to customer service and exceptional communication skills are essential for success in this position.

Key Responsibilities:

• Evaluate and qualify briefing requests based on criteria such as sales impact, revenue potential, attendee profile, market segment, and stage in the sales cycle.
• Partner with account managers to plan successful customer briefings—from initial request through agenda creation, identifying speakers, and leading preparation calls.
• Collaborate with senior leadership, sales, marketing, and other internal teams to develop and execute customized briefings that align with both customer and business goals.
• Lead planning meetings with account teams and presenters to ensure briefing objectives are clearly understood.
• Facilitate the execution of briefings, ensuring smooth delivery of agenda items and capturing feedback, meeting notes, and follow-up actions.
• Oversee various briefing formats including on-site, virtual, and hybrid experiences.
• Conduct debrief sessions with account teams and presenters to share feedback and key takeaways.
• Foster strong relationships with internal stakeholders such as marketing, sales, product management, executives, and administrative staff to ensure briefing success.
• Maintain comprehensive knowledge of the organization’s product and solution portfolio.

Key Skills:

• Bachelor’s degree in marketing, a technical discipline, or equivalent practical experience.
• 3+ years of experience in a customer briefing center or a customer-facing role in marketing, sales, or customer success.
• Proven experience collaborating with internal and customer-facing executives.
• Strong passion for delivering exceptional customer experiences, with a proactive and service-oriented approach.
• Excellent communication and negotiation skills.
• Familiarity with Salesforce.com and briefing management software is a plus.
• Flexibility to work outside of standard business hours as needed.

Salary (Rate): 48

City: San Diego

Country: United States

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other