SQL Applications Support Analyst

SQL Applications Support Analyst

Posted 2 weeks ago by JORBA

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£45,000 Per year
Fixed-Term
Hybrid
England, United Kingdom
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Agile Methodology Atlassian Confluence Automation Bugzilla Change Management Collaboration Tools Constituent Relationship Management Customer Relationship Management (CRM) Software Device Tracking Software Elastic (ELK) Stack Information Technology Infrastructure Library IT Infrastructure JIRA Management Management Process Microsoft Azure Salesforce Software as a Service (SaaS) Software Development Splunk SQL (Programming Language) Stakeholder Management

Summary: The SQL Applications Support Analyst role focuses on providing technical triaging and second-line support for various applications within the enterprise. The position requires a strong background in applications support rather than IT infrastructure, with specific expertise in SQL/T-SQL and familiarity with tools like Salesforce and Splunk. The role is hybrid based in Warrington and is offered as a one-year fixed-term contract. The successful candidate will work closely with technical and service management teams to resolve application issues efficiently.

Key Responsibilities:

  • Provide technical triaging and 2nd line applications support across the business.
  • Ensure correct priority and severity are assigned to all application issues.
  • Collaborate with Technical and Service Management teams for fault resolution.
  • Implement acceptable workarounds and deliver lasting solutions within service levels.
  • Engage with internal stakeholders to re-assign faults and issues as necessary.

Key Skills:

  • Demonstrable track record in an applications support role focused on IT applications software.
  • Solid experience with SQL/T-SQL and knowledge of Salesforce, SaaS, Workday, Elastic Stack, or Splunk.
  • Expertise in issue tracking collaboration tools (Jira, Confluence, Bugzilla) and the software development lifecycle.
  • Experience in proactive management of applications upgrades, patches, and fixes.
  • Working knowledge of ITIL processes and excellent communication skills.
  • Ability to prioritize quickly in a fast-paced environment.
  • Strong interpersonal skills for interaction with technical staff and a large user base.

Salary (Rate): £45,000 yearly

City: Warrington

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

SQL Applications Support Analyst - SQL/ T-SQL, Salesforce, SaaS, Workday, Azure, Splunk, Automation, CRM, ERP, ITIL, Agile, Jira, Confluence, Elastic Stack - Hybrid (Warrington) - One-Year Fixed Term Contract - to £45k + good bens

My client has an urgent need for an experienced Applications Support Analyst to join a specialist team supporting a range of new and heritage applications across the Enterprise. The focus of the role is an Applications Support rather than IT Infrastructure. Experience of working in this capacity is essential.

Applications Support Analyst Role And Responsibilities

  • Provide technical triaging and 2nd line applications support across the business
  • Ensure that the correct priority and severity are assigned to all applications issues
  • Work with colleagues across Technical and Service Management teams to leverage the necessary skills for fault resolution
  • Ensure that acceptable workarounds are in place and lasting solutions delivered within service levels
  • Engage fully with internal stakeholders to re-assign faults and issues where necessary

Applications Support Analyst Skills And Experience

  • A demonstrable track record in an Applications support role focussed on IT applications software rather than IT infrastructure
  • Solid experience of using SQL/ T-SQL and knowledge of any of: Salesforce, SaaS, Workday, Elastic Stack or Splunk would be ideal
  • Expertise in issue tracking collaboration tools (Jira, Confluence, Bugzilla), the change management process and the software development lifecycle
  • Experience in the pro-active management of applications upgrades, patches and fixes
  • Working knowledge of ITIL processes (change/ problem/ incident management) and excellent communication skills
  • You will enjoy a broad and varied role in a fast-paced environment so the ability to prioritise quickly and assuredly will be of great benefit.
  • You will join a specialist applications support team who work well together so the ability to interact with other technical staff, as well as a large user base, will be required.

SQL Applications Support Analyst - SQL/ T-SQL, Salesforce, SaaS, Workday, Azure, Splunk, Automation, CRM, ERP, ITIL, Agile, Jira, Confluence, Elastic Stack - Hybrid (Warrington) - One-Year Fixed Term Contract - to £45k + good bens

Essential Recruitment is a specialist IT recruitment business with an in-depth understanding of the rapidly-changing nature of the IT market. We build long-term relationships with our clients and candidates based on our core values of Trust, Integrity and Delivery

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