Splunk ITSI Expert

Summary: The Splunk ITSI Expert role involves building advanced observability solutions and managing metrics, logs, and traces to enhance IT service management. The position requires extensive experience with the Splunk platform and a strong understanding of ITSM concepts. The expert will be responsible for creating alerts, dashboards, and conducting root cause and business impact analyses. This role is critical for delivering predictive insights and improving overall service performance.

Key Responsibilities:

• Expertise in building Observability level 4 including
• Manage events and component level metrics, Metrics-logs and Traces, time series topology and AI / mL Models
• Alerts, Comprehensive Dashboards, Root cause analysis, Business Impact analysis and predictive and preventative insights

Key Skills:

• 10 + years' experience builds observability level 4.
• Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.
• Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.
• Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).
• Excellent analytical and problem-solving skills.
• Solid understanding of network, server, and application infrastructure.
• Strong communication and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders.

Salary (Rate): £575 per day

City: Birmingham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role Title: Splunk ITSI Expert
Location: Birmingham/Sheffield
Start Date: ASAP
End Date: 28/11/2025
Rate: £575p/d via Umbrella
Number of roles: 3
Job Description:

• Expertise in building Observability level 4 including

• Manage events and component level metrics, Metrics-logs and Traces, time series topology and AI / mL Models

To achieve

• Alerts, Comprehensive Dashboards, Root cause analysis, Business Impact analysis and predictive and preventative insights

Qualifications:

• 10 + years' experience builds observability level 4.
• Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.
• Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.
• Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).
• Excellent analytical and problem-solving skills.
• Solid understanding of network, server, and application infrastructure.
• Strong communication and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders.