Specialist Engineer
Posted 1 week ago by Randstad Digital UK
Negotiable
Undetermined
Hybrid
Sheffield, England, United Kingdom
Summary: The Specialist Engineer role based in Sheffield, UK, focuses on overseeing the design, implementation, and improvement of IT services with a strong emphasis on automation and service lifecycle management. The position requires collaboration with stakeholders to align services with organizational needs and involves continuous performance monitoring and improvement initiatives. Candidates should possess significant IT service management experience and relevant qualifications to ensure effective service delivery and compliance with regulations.
Key Responsibilities:
- Oversee the design, implementation, operation, and improvement of IT services.
- Engage with business and technical stakeholders to ensure service alignment with organizational needs.
- Develop and implement service strategies, processes, and improvements for service delivery.
- Monitor service performance using key metrics and KPIs, implementing corrective actions as needed.
- Manage service capacity to ensure seamless operations and avoid disruptions.
- Drive continuous improvement initiatives to enhance service efficiency and customer satisfaction.
- Manage and coordinate incident and problem resolution processes.
- Oversee change management activities related to IT services.
- Produce regular service performance reports and communicate findings to stakeholders.
- Manage service budgets ensuring cost-effective delivery of services.
- Ensure IT services comply with relevant regulations, policies, and standards.
Key Skills:
- 8 years of total IT experience with 5 years in IT Service Management.
- Diploma in BE/BTech/MTech/MSc in Computer Science/IT or equivalent.
- ITIL, PMP, or other relevant certifications.
- Strong understanding of IT service management frameworks and best practices.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong analytical and problem-solving skills.
- Experience in managing service performance metrics and KPIs.
- Knowledge of incident, problem, and change management processes.
- Budget management and financial acumen.
- Knowledge of distributed compute systems, especially virtualization platforms.
Salary (Rate): undetermined
City: Sheffield
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role : Specialist Engineering
Location Sheffield UK
Type : Hybrid 3-days in a week
Job Description:
Primary skill Automation Engineer Service Lifecycle Management
Oversee the design implementation operation and improvement of IT services
Stakeholder Collaboration
Engage with business and technical stakeholders to ensure service alignment with organizational needs
Service Strategy
Develop and implement service strategies places and processes to improve service delivery and customer satisfaction
Performance Monitoring
Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality
Capacity Management
Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints
Ensure sufficient capacity is available to meet current and future demands
Continuous Improvement
Drive continuous improvement initiatives to enhance service efficiency reliability and customer satisfaction
Incident and Problem Management
Manage and coordinate incident and problem resolution processes ensuring timely and effective resolution of service issues
Change Management
oversee change management activities related to IT services ensuring the minimal disruption to business operations
Service Reporting
produce regular service performance reports and communicate findings to stakeholders
Budget Management
Managed service budgets ensuring cost effective delivery of services
Compliance and Risk Management
Ensure IT services comply with relevant regulations policies and standards and manage associated risks
To be successful in this role you should meet the following requirements
8 Years of total IT experience with 5 years of relevant IT Service Management experience
Diploma in BE/BTech/MTech/MSc in Computer ScienceIT preferred or any engineering field considered or equivalent
ITIL PMP or other relevant certifications are highly desirable
Strong understanding of IT service management frameworks and best practices
Excellent communication and interpersonal skills
Ability to collaborate effectively with cross functional teams and stakeholders
Strong analytical and problem solving skills
Experience in managing service performance matrices and KPIs
Knowledge of incident problem and change management processes
Budget management and financial acumen
Knowledge of distributed compute systems especially virtualization platform is preferred
Skills Mandatory Skills : Major incident management, Stakeholder Management