Solution Architect (Amazon Connect Architect)

Solution Architect (Amazon Connect Architect)

Posted 4 days ago by Avance Consulting

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Negotiable
Undetermined
Undetermined
Telford, England, United Kingdom
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Amazon Connect Amazon DynamoDB Amazon Simple Notification Service (SNS) Amazon Web Services (AWS) API Gateway Application Programming Interface (API) Cloud Computing Cloud Engineering Cloud Services Cloud Technology Infrastructure as Code (IaC) JavaScript (Programming Language) Lex (Software) Scalability Scripting Solution Architecture Stakeholder Management

Summary: The Senior Amazon Connect Architect will lead the design and implementation of complex contact center solutions using Amazon Connect and various AWS services. This role requires collaboration with clients and a team of AWS cloud engineers to deliver exceptional customer experiences. The architect will provide technical leadership, develop solution architecture, and ensure adherence to best practices and security standards. A strong background in AWS services and proven experience in contact center implementations are essential for success in this position.

Key Responsibilities:

  • Provide technical leadership and guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions.
  • Develop and own the overall architecture of contact center solutions, ensuring optimal performance, scalability, and security.
  • Leverage deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to build integrated contact center solutions.
  • Demonstrate in-depth expertise in Amazon Connect, including contact flows, agent desktops, routing, analytics, and integration capabilities.
  • Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.
  • Effectively communicate technical concepts to both technical and non-technical stakeholders.
  • Identify and resolve complex technical challenges, providing innovative solutions and workarounds.
  • Adhere to AWS best practices and security standards to ensure the reliability and compliance of solutions.
  • Stay up-to-date with the latest advancements in contact center technology and AWS services.

Key Skills:

  • Proven experience as a Senior Amazon Connect Architect with a strong track record of successful contact center implementations.
  • Deep understanding of AWS cloud services and architecture.
  • Proficiency in AWS CDK for infrastructure as code.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead and mentor a team of engineers.
  • Certifications in AWS and Amazon Connect (preferred).
  • Experience with contact center industry standards and regulations (preferred).
  • Knowledge of scripting languages (Python, JavaScript) (preferred).

Salary (Rate): undetermined

City: Telford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Description

1) Senior Amazon Connect Architect

About the Role:

We are seeking a highly skilled Senior Amazon Connect Architect to lead the design and implementation of complex contact center solutions for our clients. As a key member of our team, you will be responsible for architecting, developing, and deploying robust contact center solutions leveraging Amazon Connect and a broad range of AWS services. You will collaborate closely with clients, stakeholders, and a team of AWS cloud engineers to deliver exceptional customer experiences.

Responsibilities:

  • Technical Leadership: Provide technical leadership and guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions.
  • Architecture Design: Develop and own the overall architecture of contact center solutions, ensuring optimal performance, scalability, and security.
  • AWS Expertise: Leverage deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to build integrated contact center solutions.
  • Amazon Connect Mastery: Demonstrate in-depth expertise in Amazon Connect, including contact flows, agent desktops, routing, analytics, and integration capabilities.
  • CDK Proficiency: Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.
  • Stakeholder Management: Effectively communicate technical concepts to both technical and non-technical stakeholders. Build strong relationships with clients and internal teams.
  • Problem Solving: Identify and resolve complex technical challenges, providing innovative solutions and workarounds.
  • Best Practices: Adhere to AWS best practices and security standards to ensure the reliability and compliance of solutions.
  • Continuous Improvement: Stay up-to-date with the latest advancements in contact center technology and AWS services.

Qualifications:

  • Proven experience as a Senior Amazon Connect Architect with a strong track record of successful contact center implementations.
  • Deep understanding of AWS cloud services and architecture.
  • Proficiency in AWS CDK for infrastructure as code.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead and mentor a team of engineers.

Preferred Qualifications:

  • Certifications in AWS and Amazon Connect.
  • Experience with contact center industry standards and regulations.
  • Knowledge of scripting languages (Python, JavaScript).
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