Software Engineer

Summary: The role of a Genesys CloudCX Chatbot Developer involves designing, developing, and deploying chatbots to automate customer interactions using the Genesys CloudCX platform. The developer will collaborate with cross-functional teams to create workflows that meet customer needs and implement natural language processing capabilities. Additionally, the role requires integrating chatbots with backend systems and continuously optimizing performance based on user feedback. This position is hybrid and based in Bristol, UK.

Key Responsibilities:

• Design, develop, and deploy chatbots using the Genesys CloudCX platform.
• Collaborate with cross-functional teams to understand business requirements.
• Implement natural language processing capabilities for conversational interactions.
• Integrate chatbots with backend systems, APIs, and third-party services.
• Continuously optimize chatbot performance based on user feedback and analytics.

Key Skills:

• Solid experience developing chatbots or virtual assistants using Genesys CloudCX or similar technologies.
• Proficiency in programming languages such as JavaScript, Python, or Java.
• Strong understanding of NLP techniques including intent recognition and dialogue management.
• Experience integrating chatbots with backend systems, APIs, and databases.
• Excellent problem-solving skills and ability to work in a fast-paced environment.
• Experience with architectural diagrams, Docker, Microservices, Software Engineering, and UML diagrams.

Salary (Rate): undetermined

City: Bristol

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT