Soft Services Manager
Posted Today by myGwork - LGBTQ+ Business Community
Negotiable
Undetermined
Undetermined
Watford, England, United Kingdom
Summary: The Soft Services Manager role at Compass Group UK & Ireland involves leading and managing multi-site logistics services within the healthcare sector. The position requires ensuring safe and efficient operations while focusing on service performance and staff development. The manager will act as the senior operational lead on weekends, maintaining service continuity across various service lines. Candidates should have relevant experience and qualifications in operational management within a healthcare setting.
Key Responsibilities:
- Lead and oversee Portering, Waste, Grounds, Garden Maintenance, and Litter Picking services.
- Ensure safe, timely, and compliant patient movement, specimen transport, waste management, and grounds upkeep.
- Maintain high-quality service standards, workflow efficiency, and resource deployment.
- Collaborate with clinical teams to plan for high-demand periods and operational pressures.
- Lead, develop, and engage teams while ensuring HR compliance and workforce planning.
- Monitor KPIs, SLAs, audits, and compliance with statutory, regulatory, and contractual requirements.
- Manage budgets, labour, equipment, stock, and procurement for cost-effective operations.
- Act as the primary point of contact for stakeholders and contribute to performance reporting and service improvements.
Key Skills:
- NVQ Level 3 (or equivalent) with experience in a similar operational management role.
- Experience managing multi-site logistics, portering, or facilities services.
- Strong commercial awareness, contract knowledge, and KPI management experience.
- Excellent leadership, communication, and stakeholder management skills.
- Results-driven, adaptable, and committed to continuous improvement.
- Enhanced DBS clearance (or ability to obtain).
Salary (Rate): undetermined
City: Watford
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
This job is with Compass Group UK & Ireland, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Soft Services Manager - Healthcare
Location: West Hertfordshire Teaching Hospitals NHS Trust
Contract: Full Time | 5/7 rota
The Role
We are seeking an experienced Soft Services Manager to lead and manage multi-site logistics services, including Portering, Waste, Grounds, Gardens, and Litter Picking . You will ensure safe, compliant, and efficient operations while driving service performance, staff development, and customer satisfaction. On a 5/7 rota , you will act as the senior operational lead on weekends , maintaining service continuity and supporting collaboration across all service lines.
Key Responsibilities
- Lead and oversee Portering, Waste, Grounds, Garden Maintenance, and Litter Picking services.
- Ensure safe, timely, and compliant patient movement, specimen transport, waste management, and grounds upkeep.
- Maintain high-quality service standards, workflow efficiency, and resource deployment.
- Collaborate with clinical teams to plan for high-demand periods and operational pressures.
- Lead, develop, and engage teams while ensuring HR compliance and workforce planning.
- Monitor KPIs, SLAs, audits, and compliance with statutory, regulatory, and contractual requirements.
- Manage budgets, labour, equipment, stock, and procurement for cost-effective operations.
- Act as the primary point of contact for stakeholders and contribute to performance reporting and service improvements.
About You
- NVQ Level 3 (or equivalent) with experience in a similar operational management role.
- Experience managing multi-site logistics, portering, or facilities services.
- Strong commercial awareness, contract knowledge, and KPI management experience.
- Excellent leadership, communication, and stakeholder management skills.
- Results-driven, adaptable, and committed to continuous improvement.
- Enhanced DBS clearance (or ability to obtain).