Social Value Manager

Following a successful contract win in late 2023 from one of the UK’s largest and most trusted financial service providers, we will provide both contact centre and administrative solutions to help assist its 25 million customers. Specifically, we will be supporting the end-to-end customer journey, right from the moment they are looking to open an account with the provider, to the time they need to get in touch to make any amendments or close an account. Whatever the type of query, we will be there to assist them in whatever way we can; either online, by phone or by post and in doing so, delivering the best experience we can.

As a member of the account team, you’ll support developing a culture that is both customer and outcome obsessed, by motivating, supporting, coaching, and leading teams to exceed, rather than meet expectations in all they do. Furthermore, as a strategic supplier to UK Government, Sopra Steria is at the forefront of social value delivery and our dedicated Social Value Manager for this service will help ensure that we work together on new initiatives and meet our commitments to providing fair and decent work, environmental stewardship, maximising the potential of our supply chain and driving diversity, equality and inclusion.

The role will require you to work in a hybrid-variable way of working, being accessible to internal and external stakeholders, as and when required.

What you will be doing:

• You’ll play a key role in overseeing and delivering the commitments we have made to the client on behalf of the Account Director, working within the Partnership & Collaboration function, working with the leadership team and wider business to promote, establish and improve the following:
• Economic Sustainability – with a key focus on supply chain
• Environmental Sustainability – with a key focus on environmental footprint, impact assessment and progress to net zero
• Equal Opportunity – with a target of achieving disability confident level 3
• Social Sustainability and Workplace – focusing on Great Place to Work, Real living wage, Real living hours and financial well-being
• Collaborate with internal and external stakeholders supporting the design of Social Value Strategy, development and implementation of Social Value plans aligned with Client commitments.
• Lead Social Value, managing and monitoring our contractual commitments, chairing the quarterly Social Value Forum, developing governance, processes, and reporting.
• Leading on internal and external stakeholder engagement to drive collaborative working practices and communicating progress status to senior stakeholders.
• Collaborating with communities and partners to execute on Social Value Strategy and Plan.
• Establish and create a network of Social Value champions to drive the Social Value agenda and a culture of continuous improvement.
• Deliver training and awareness programs on social value to embed capability throughout SSL, across operational delivery disciplines and teams, and the client service organisation.
• With a focus on Economic Sustainability promote diversity, security and resilience across the supply chain.

What you’ll bring:

• Experience leading the social value agenda.
• Demonstrable experience of managing a diverse range of internal stakeholders (procurement, Equality, Diversity and Inclusion, environmental sustainability) in addition to building and maintaining strong relationships with key external stakeholders and external partners.
• Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Highly analytical with the ability to process and summarise large volumes of complex data from multiple sources and present it in an insightful and compelling way that enables decision making.
• Strong customer experience focus.
• Proactive mindset. Go above and beyond to serve as a trusted adviser for your stakeholders and Clients.

It would be great if you had:

• Familiarity or experience in social value measurement/Target Operating Models frameworks.
• Experience leading delivery in line with the Governments Social Value Model.
• Qualifications/training in carbon/energy management.
• Experience in managing volunteering initiatives.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location : London, Manchester

Security Clearance Level: SC

Internal Recruiter: Alex

Salary: Upto £52,000

Benefits: £5,400 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us? Our specialist Private Sector team are experienced in a range of different markets including Banking, Insurance, Retail, Travel, Transport and Utilities. We help our customers develop, deliver and operationalise their digital transformation strategies. We work in true partnership with our customer, gaining a deep understanding of their business and technology issues. Our capabilities and credentials across Private Sector markets enable the design, delivery and management of business transformation programmes. We help our clients respond to changing customer demands, keep ahead of the competition, and safeguard their systems from evolving business and technology risks.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format. If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.