Social Media & Community Manager

Role: Social Community Manager

Location: London (Hybrid)

Duration: Initial 3-Month Contract (with potential extension into 2027)

Rate: Up to £250 per day

IR35: OUTSIDE

Love building engaged online communities?

We're looking for a Social Community Manager to help shape conversations, drive engagement, and keep audiences connected across major consumer social channels.

What you'll be doing:

• Managing daily community engagement across social channels.
• Responding to comments, messages, mentions, and consumer queries.
• Driving engagement through Stories, polls, Q&As, reactive content, and community-led conversations.
• Supporting content scheduling and publishing workflows.
• Maintaining and updating the social content calendar.
• Monitoring community sentiment, trends, and audience feedback.
• Escalating sensitive issues to relevant teams when required.
• Collaborating with content creators to turn community insights into content opportunities.

What we're looking for:

• Experience managing social communities for consumer-facing brands.
• Strong knowledge of Instagram, TikTok, Facebook, and YouTube.
• Excellent written communication and attention to detail.
• Confidence handling customer queries and managing brand-safe responses.
• Experience using scheduling tools, managing calendars, and approval processes.
• A proactive, culturally aware mindset with a strong understanding of social trends and engagement tactics.

Success in this role will be measured by:

• Strong response times and community management standards
• Increased engagement, shares, saves, and audience interaction
• Well-managed content planning and scheduling processes
• Actionable community insights that influence future content

If you're passionate about social media, community building, and creating conversations that people genuinely want to be part of, we'd love to hear from you.