Social Media Community Manager
Posted 1 week ago by Michael Page
Negotiable
Undetermined
Undetermined
City of London
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- Renouned children's charity
- 6 week contract
About Our Client
Renowned Children's charity
Job Description
- Engage with online audiences in real time, maintaining the brand's voice.
- Manage community interactions across both paid and organic channels.
- Monitor user-generated content (UGC) and secure consent for its use in communications.
- Provide updates on community conversations to the social media team.
- Ensure communication aligns with brand values and tone.
- Follow crisis management procedures and escalate issues to the Social Media and Content Manager.
- Forward customer complaints to relevant teams and collaborate with Supporter Services.
- Assist in creating FAQs in the brand's tone.
- Support social media content planning, scheduling, posting, and copywriting as needed.