Social Media & Community Executive

Key Details

• Job Title: Social Media & Community Executive
• Pay: £200 - £215/day, DOE
• Location: Chiswick
• Working Pattern: Hybrid - 2 days onsite, 3 days remote
• Contract Length: 6 months

Responsibilities

• Own the daily execution of the social content calendar, including scheduling, publishing and community engagement.
• Be the friendly, knowledgeable voice of the brand online, responding to comments, DMs and mentions with empathy and the right tone of voice.
• Monitor social conversations and sentiment, turning what you hear into clear, actionable insights.
• Produce weekly social listening reports covering category trends, brand sentiment and emerging conversations.
• Keep a close eye on potential issues and identify, manage and escalate crises quickly and appropriately.
• Stay ahead of social trends - both within the category and across the wider social landscape.
• Monitor competitors daily and provide meaningful comparisons and insights.
• Feed real-time consumer insight into the wider strategic briefing process.
• Connect social activity with wider channels including influencer, web, email and consumer care.
• Work closely with Digital Content & Strategy, Consumer Care, Brand and Legal & Regulatory teams.

Requirements

• Outstanding copywriting skills and a natural ability to adapt tone of voice.
• Strong knowledge of the major social platforms and how audiences behave on each.
• Experience with social listening tools, trend analysis and competitor monitoring.
• A genuine talent for spotting cultural moments, trends and the zeitgeist.
• Experience working within community management and/or crisis management protocols.
• Exceptional empathy and active listening skills.
• The confidence and composure to manage sensitive or challenging conversations.
• A strong consumer-first mindset and the ability to advocate for the customer internally.
• Excellent attention to detail, particularly where compliance and brand reputation are concerned.