Site Reliability Engineer

Summary: The role of SRE DevOps Engineer involves executing security-related tasks, managing incident tickets, and supporting deployments in a hybrid work environment in London. The engineer will ensure compliance with PCI standards, analyze logs, and troubleshoot issues related to third-party services. The position requires advanced proficiency in Kubernetes and debugging, along with intermediate skills in cloud services and programming languages. This is a contract position initially lasting six months.

Key Responsibilities:

• Execute Security Wave work items with detailed procedures.
• Manage IcM tickets related to 3P services and customer-reported issues.
• Support SRE deployments and perform Datapack deployments.
• Ensure PCI compliance, including evidence collection and handling segmentation penetration tests, internal vulnerability scans, and change requests.
• Analyze logs using Azure Log Analytics.
• Create and update secrets in Azure Key Vault.
• Monitor SLA dashboards and investigate dips in performance for Nuance3P services.
• Migrate Persistent Volume Claims (PVCs) across services.
• Conduct synthetic testing post-deployment for 3P services.
• Respond to auto alerts and investigate pod failures.
• Troubleshoot customer-raised tickets using Grafana and Prometheus.
• Create Hydra clients for customers.
• Handle ad hoc requests from FTEs.

Key Skills:

• Kubernetes, Helm, Kubectl – Advanced proficiency
• Debugging and analysis – Advanced
• Cloud / Azure AKS – Intermediate
• Security (CVEs, PCI) – Intermediate
• Unix/Linux systems – Intermediate
• Java/Node.js – Intermediate
• Python – Intermediate
• CI/CD pipelines
• Monitoring tools: Grafana, Prometheus, Jaeger – Beginner level
• Kusto Query Language (KQL)

Salary (Rate): undetermined

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT