SIAM Change Manager
Posted 1 week ago by JAM Recruitment Ltd
Negotiable
Inside
Hybrid
Devonport, Devon, UK
Summary: The SIAM Change Manager role at a leading UK defence organisation involves overseeing the change management process within the Service Integration and Management (SIAM) framework. This hands-on position requires managing the end-to-end change lifecycle using ServiceNow, chairing Change Approval Board meetings, and collaborating with internal teams and external suppliers. The role is hybrid, requiring 1-2 days onsite per week, and is offered on a 12-month contract basis. Candidates must be eligible for BPSS clearance and have experience in a multi-supplier environment.
Key Responsibilities:
- Manage and deliver the IT Change Management function across the SIAM organisation
- Use ServiceNow (including CAB Workbench and reporting dashboards) to track and coordinate all changes
- Chair the Change Approval Board (CAB) twice weekly, ensuring decisions are made promptly
- Liaise with Change Approvers and stakeholders to capture approvals, feedback, and risks
- Deliver regular reporting on change performance and metrics
- Track failed changes, conduct post-mortems, and identify improvement opportunities
- Set up and manage Standard Change templates and documentation
- Support the continuous improvement of change processes across the enterprise
Key Skills:
- Strong experience with ServiceNow, particularly the Change module and reporting dashboards
- Experience managing or coordinating IT change in a multi-supplier (SIAM) environment
- Strong communication skills and stakeholder engagement experience
- Excellent attention to detail and ability to prioritise under pressure
- Background in defence or similar high-assurance environments (desirable)
Salary (Rate): £28.79 hourly
City: Devonport
Country: UK
Working Arrangements: hybrid
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Location: Preston (Hybrid - 1-2 days onsite per week)
Duration: 12-month contract (extension and temp to perm possible)
Rate: 28.79/hour (Umbrella) or 21.50/hour (PAYE)
Clearance: Must be eligible for BPSS
IR35: Inside
Join one of the UK's leading defence organisations and play a key role in ensuring effective and controlled IT change across a complex, multi-supplier environment.
Role Overview
We are looking for a SIAM Change Manager to deliver and oversee the change management process within BAE Systems' Service Integration and Management (SIAM) framework. This is a hands-on role that will involve managing the end-to-end change lifecycle using ServiceNow, chairing CAB meetings, and collaborating with both internal teams and external suppliers.
Key Responsibilities
- Manage and deliver the IT Change Management function across the SIAM organisation
- Use ServiceNow (including CAB Workbench and reporting dashboards) to track and coordinate all changes
- Chair the Change Approval Board (CAB) twice weekly, ensuring decisions are made promptly
- Liaise with Change Approvers and stakeholders to capture approvals, feedback, and risks
- Deliver regular reporting on change performance and metrics
- Track failed changes, conduct post-mortems, and identify improvement opportunities
- Set up and manage Standard Change templates and documentation
- Support the continuous improvement of change processes across the enterprise
Required Skills & Experience
- Strong experience with ServiceNow, particularly the Change module and reporting dashboards
- Experience managing or coordinating IT change in a multi-supplier (SIAM) environment
- Strong communication skills and stakeholder engagement experience
- Excellent attention to detail and ability to prioritise under pressure
- Background in defence or similar high-assurance environments (desirable)
