SFI Functional Architect - Salesforce

Summary: The SFI Functional Architect - Salesforce role involves leading CRM discovery sessions, analyzing business processes, and designing Salesforce solutions for a global digital consulting leader. The position requires translating complex requirements into user stories and guiding cross-functional teams through implementation. This is a 12-month contract position based in London with hybrid working arrangements and classified as inside IR35. The ideal candidate will have extensive experience with Salesforce Industries, particularly in the insurance sector.

Key Responsibilities:

• Lead requirement workshops, discovery sessions, and solution demos.
• Identify process gaps, reengineer workflows, and develop Salesforce solution designs.
• Break down business needs into technical components and user stories.
• Build and present Salesforce prototypes to business and technical stakeholders.
• Support UAT planning and collaborate with UX, Change Management, and development teams.
• Work across Salesforce Industries Cloud (Insurance, Financial Services, Health Cloud preferred).

Key Skills:

• Strong hands-on experience with Salesforce Industries (Vlocity/SFI) in the Insurance sector.
• Insurance domain background required.
• 5+ years as a Business Analyst/Consultant in CRM or digital transformation.
• Hands-on Salesforce configuration and custom development experience.
• Must have hands-on Omni Studio skills (Data Raptors, Flex Cards, Omni Scripts, Integration Procedures, Rating Engine).
• Knowledge of Product Admin, Quoting, Policy Admin, FNOL, Claims, and Enrolment.
• Salesforce Industries certification required; CPQ or SFI CPQ preferred.

Salary: £0.00 per annum

City: London

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

SFI Functional Architect - Salesforce

London | Hybrid working

12 months CONTRACT | Inside IR35

iO Associates has partnered with a global leader in digital consulting and is seeking an experienced SFI Functional Architect to lead CRM discovery sessions, analyse business processes, and design future-state Salesforce solutions. You'll translate complex requirements into clear user stories, build prototypes, create process diagrams, and guide cross-functional teams through implementation.

Key Responsibilities:

• Lead requirement workshops, discovery sessions, and solution demos.
• Identify process gaps, reengineer workflows, and develop Salesforce solution designs.
• Break down business needs into technical components and user stories.
• Build and present Salesforce prototypes to business and technical stakeholders.
• Support UAT planning and collaborate with UX, Change Management, and development teams.
• Work across Salesforce Industries Cloud (Insurance, Financial Services, Health Cloud preferred).

Requirements:

• Strong hands-on experience with Salesforce Industries (Vlocity/SFI) in the Insurance sector.
• Insurance domain background required.
• 5+ years as a Business Analyst/Consultant in CRM or digital transformation.
• Hands-on Salesforce configuration and custom development experience.
• Must have hands-on Omni Studio skills (Data Raptors, Flex Cards, Omni Scripts, Integration Procedures, Rating Engine)
• Knowledge of Product Admin, Quoting, Policy Admin, FNOL, Claims, and Enrolment.
• Salesforce Industries certification required; CPQ or SFI CPQ preferred.

If you're passionate about building impactful Salesforce solutions and ready to take on a strategic consulting role, we'd love to connect.