Summary: The Services Support Centre Administrator role at Coventry & Rugby GP Alliance involves providing comprehensive administrative support to the Services Support Centre and its leadership team. The position requires effective communication with various stakeholders, handling queries, and managing administrative tasks to ensure smooth operations. The ideal candidate will thrive in a dynamic environment and contribute to the organization's goals while supporting healthcare professionals and patients. This role is essential for maintaining high-quality service delivery within the healthcare sector.

Key Responsibilities:

• Provide high-quality administrative support across various services within Coventry and Rugby GP Alliance.
• Handle queries from GP practices, healthcare providers, professionals, patients, and the public professionally.
• Manage difficult callers and resolve issues effectively.
• Assist with postal services and deliver packs to patients' homes as needed.
• Monitor and action emails and calls received in shared mailboxes and admin phones.
• Build relationships with internal and external stakeholders.
• Assist in the recruitment of new staff members and manage shift advertisements and applications.
• Set up and update clinics on clinical systems (EMIS) and manage patient appointments.
• Ensure accurate maintenance of patient and service-related records.
• Request patient feedback to evaluate service performance.
• Support and train non-clinical staff on clinical systems.
• Attend training sessions and team meetings relevant to the role.
• Conduct regular stock checks and manage inventory replenishment.
• Identify and address faults and gaps in processes.
• Ensure compliance with operational procedures, policies, and GDPR.
• Maintain a safe and secure working environment.
• Be flexible to work various shifts as needed.

Key Skills:

• Experience in providing comprehensive administrative support.
• Excellent attention to detail and accuracy in administration.
• Experience in the healthcare sector as an administrator.
• Ability to handle general enquiries from diverse stakeholders.
• Familiarity with policies, procedures, and guidelines.
• Ability to work effectively within a team and independently.
• Desirable experience with governance processes and clinical systems (EMIS).
• Educated to GCSE level or equivalent, with NVQ or equivalent experience in Administration.
• Intermediate to advanced Microsoft Word processing skills and basic to intermediate Excel skills.
• Desirable minute-taking training.

Salary (Rate): 23687.84

City: Coventry

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other