ServiceNow TSOM Architect - TSOM experience Mandatory (Dont apply without having that experience)

ServiceNow TSOM Architect - TSOM experience Mandatory (Dont apply without having that experience)

Posted Today by Ubique Systems UK Limited

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Negotiable
Undetermined
Undetermined
london, UK
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Amazon Web Services (AWS) Anomaly Detection Appdynamics Azure Monitor Business Requirements Cloud Computing Cloud Technology Configuration Management Databases Dynatrace Information Technology Operations Management Mapping Software Microsoft Azure Multi-Cloud Operational Intelligence Operations Management Scalability ServiceNow Solution Design Stakeholder Engagement Stakeholder Management Workflows

Summary: We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions. The role requires strong technical leadership and hands-on architectural expertise to transform IT Operations using ServiceNow best practices. The ideal candidate will define scalable IT Operations architectures and drive observability and AIOps initiatives. This position involves collaboration with enterprise stakeholders to enable proactive operations through ServiceNow TSOM modules.

Key Responsibilities:

  • Define end-to-end ServiceNow TSOM architecture aligned to enterprise IT Operations strategy
  • Design scalable and resilient solutions leveraging:
  • ITOM Discovery
  • Service Mapping
  • Event Management
  • Operational Intelligence
  • Cloud Observability
  • AIOps capabilities
  • Drive architectural decisions for hybrid, multi-cloud, and on-prem environments
  • Lead and oversee implementation of TSOM solutions across large enterprise landscapes
  • Define integration patterns with:
  • Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
  • CMDB data sources
  • Third-party observability platforms
  • Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping
  • Design and implement AIOps-driven event correlation and noise reduction
  • Enable proactive operations through anomaly detection and predictive insights
  • Optimize operational workflows using event rules, alerts, and automations
  • Define TSOM governance, standards, and architectural guardrails
  • Drive performance optimization, stability, and scalability of ServiceNow platform
  • Ensure alignment with ServiceNow best practices and upgrade strategies
  • Partner with IT leadership, operations teams, and business stakeholders
  • Translate business requirements into technical solutions
  • Support pre-sales activities including solution design, estimations, and proposals

Key Skills:

  • Experience with ServiceNow TSOM solutions
  • Strong technical leadership and architectural expertise
  • Knowledge of ITOM Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Observability, and AIOps
  • Experience in implementing solutions across large enterprise landscapes
  • Ability to define integration patterns with various monitoring tools and CMDB data sources
  • Experience in AIOps-driven event correlation and anomaly detection
  • Strong stakeholder engagement and communication skills
  • Experience in pre-sales activities and translating business requirements into technical solutions

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Summary:

We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.

This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.

Key Responsibilities

Architecture & Solution Design

  • Define end-to-end ServiceNow TSOM architecture aligned to enterprise IT Operations strategy
  • Design scalable and resilient solutions leveraging:
  • ITOM Discovery
  • Service Mapping
  • Event Management
  • Operational Intelligence
  • Cloud Observability
  • AIOps capabilities
  • Drive architectural decisions for hybrid, multi-cloud, and on-prem environments

Implementation & Delivery

  • Lead and oversee implementation of TSOM solutions across large enterprise landscapes
  • Define integration patterns with:
  • Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.)
  • CMDB data sources
  • Third-party observability platforms
  • Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping

AIOps & Observability

  • Design and implement AIOps-driven event correlation and noise reduction
  • Enable proactive operations through anomaly detection and predictive insights
  • Optimize operational workflows using event rules, alerts, and automations

Governance & Optimization

  • Define TSOM governance, standards, and architectural guardrails
  • Drive performance optimization, stability, and scalability of ServiceNow platform
  • Ensure alignment with ServiceNow best practices and upgrade strategies

Stakeholder & Client Engagement

  • Partner with IT leadership, operations teams, and business stakeholders
  • Translate business requirements into technical solutions
  • Support pre-sales activities including solution design, estimations, and proposals
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