ServiceNow Technical lead

Basic Requirements

• Minimum 10+ years Relevant ServiceNow Experience. Total IT experience minimum 15 Years in ServiceNow operations.
• Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings.
• Consult/guide the client with the best practices and solutions to new requirements, problem statements and roadmap for ServiceNow.
• Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones.
• Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool.
• ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment.
• Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows.
• System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS
• Experience in working on ServiceNow Development using Agile/Scrum methodology.
• Ability to communicate fluently with client stakeholders.
• Flexible for rotational shifts including night shift.

Preferred Skills

• Understanding of Configuration Management as it relates to ITIL
• Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc.,
• Web Services Integration (SOAP, REST, JSON, JDBC)
• Experience implementing systems using the Agile/Scrum methodology
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Strong communication, Strong presentation and writing skills.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• Minimum ServiceNow CSA/ CIS certified.
• ITIL certification / CIS/ CAD/ CTA ServiceNow certification is an advantage.