ServiceNow Technical Consultant (34831)
Posted 1 week ago by Myticas LLC
Negotiable
Undetermined
Hybrid
Remote or Ottawa, Ontario
Our Government of Canada client is seeking a ServiceNow Technical Consultant to support the end-to-end delivery of a ServiceNow Customer Service Management (CSM) migration. This HYBRID role will be hands-on across solution design, configuration, testing, deployment, and transition to sustainment within a Public Sector environment and will require ENHANCED Security Clearance.
Key Responsibilities:
- Design, configure, and implement ServiceNow CSM solutions aligned to business requirements
- Support full lifecycle delivery including build, testing, deployment, and transition to support
- Develop and maintain scripts, integrations, and platform configurations
- Troubleshoot and resolve technical issues; optimize system performance
- Collaborate with business and technical stakeholders to translate requirements into solutions
- Support knowledge transfer and transition to sustainment/support teams
Qualifications:
- Strong hands-on experience with ServiceNow platform (configuration, scripting, integrations)
- Proven experience delivering ServiceNow implementations in mid-to-large enterprise environments
- ServiceNow CSA certification required; CIS or additional certifications considered an asset
- Experience working within Public Sector or regulated Canadian environments preferred
- Strong understanding of data privacy, residency, and compliance requirements in Canada
- Excellent problem-solving, communication, and stakeholder management skills
- Ability to work independently and within cross-functional teams