ServiceNow Technical Architect - ITSM, ITOM and ITAM

Position: ServiceNow Technical Architect - ITSM, ITOM and ITAM

Employment Type: Contract

Start: ASAP (March/April 2026)

Duration: 6 Months

Location: London, UK (Hybrid)

Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.

Role – We are seeking an experienced ServiceNow Technical Architect to design and govern scalable, secure, and high-performing solutions on the ServiceNow platform within a complex enterprise environment. This role combines deep technical architecture, platform governance, and technical leadership. You will bridge business requirements with enterprise-grade ServiceNow solutions, providing architectural direction across implementations, enhancements, integrations, and platform modernisation initiatives.

Key Responsibilities

• Define and own end-to-end ServiceNow architecture across modules such as ITSM, ITOM (Discovery & Service Mapping), and ITAM.
• Design and maintain architectural blueprints, standards, and best practices aligned to enterprise IT strategy and digital transformation goals.
• Lead architecture for new ServiceNow implementations, enhancements, upgrades, and platform consolidation initiatives.
• Ensure solutions meet security, audit, and compliance requirements in line with enterprise policies.
• Provide technical leadership, guidance, and mentoring to development and delivery teams.
• Lead technical design sessions, architecture reviews, and code reviews, ensuring adherence to platform and coding standards.
• Architect and oversee complex integrations using REST/SOAP APIs, OAuth, SAML, and middleware platforms.
• Design scalable, reliable solutions including custom applications, orchestration, and third-party integrations.
• Lead ServiceNow instance strategy, including deployments, upgrades, migrations, and multi-instance consolidation.
• Support CMDB enrichment and CSDM-aligned implementations, ensuring data quality and architectural integrity.
• Apply Gen AI and Agentic AI capabilities within ServiceNow, contributing to intelligent automation and enhanced user experiences.

Key Skills

• 10+ years of overall IT experience, with 3+ years in a ServiceNow Technical Architect role.
• Deep expertise in ServiceNow platform architecture and core modules.
• Strong hands-on experience with JavaScript, Glide API, Flow Designer, and Integration Hub.
• Proven experience architecting ServiceNow integrations and complex enterprise solutions.
• Experience rolling back heavy customisations to out-of-the-box (OOB) ServiceNow where appropriate.
• Experience restructuring Knowledge Management and catalog taxonomy, including large-scale rationalisation initiatives.
• Strong experience delivering CMDB and CSDM-aligned architectures.
• Solid understanding of ITIL processes and their implementation within ServiceNow.
• Excellent stakeholder engagement, communication, and leadership skills.

If you are interested or would like to know more, please email jonathan.la@focusonsap.org with your CV and availability to speak. Applicants must be a UK based and holds a valid right to work status.