ServiceNow Technical Architect

The Opportunity

We are looking for an experienced ServiceNow ITOM Technical Architect to support the design and delivery of ServiceNow IT Operations Management capabilities within a large-scale, complex enterprise environment. This is a key architectural role where you will provide technical leadership across ServiceNow ITOM solutions, helping shape strategy, define architecture, and ensure successful delivery of scalable, secure, and maintainable solutions.

Key Responsibilities

• Lead architecture and solution design activities for ServiceNow ITOM implementations.
• Define technical architecture across: Discovery, Service Mapping, Event Management, Cloud Discovery, CMDB.
• Provide governance and technical assurance across delivery teams.
• Design integrations between ServiceNow and enterprise monitoring and infrastructure tools.
• Support solution estimation, planning, and architectural approvals.
• Collaborate with stakeholders to define requirements and future-state roadmaps.
• Ensure CMDB design supports operational processes, service visibility, and reporting needs.
• Provide technical leadership and guidance to developers, administrators, and project teams.
• Support client presentations, solution reviews, and bid activities where required.

Essential Skills & Experience

• Proven experience working as a ServiceNow Architect.
• Extensive hands-on experience delivering ServiceNow ITOM solutions.
• Strong expertise in: Discovery, Service Mapping, CMDB, Event Management, Cloud Discovery.
• Experience integrating ServiceNow with enterprise monitoring and infrastructure platforms.
• Strong understanding of ITIL and enterprise service management principles.
• Experience designing secure, scalable, and enterprise-grade ServiceNow solutions.
• Excellent stakeholder management and communication skills.
• Experience working within complex enterprise environments.

Desirable Skills

• Operational Intelligence / AIOps experience.
• ServiceNow Certified Technical Architect (CTA).
• ServiceNow Certified Master Architect (CMA).
• ServiceNow ITOM certifications.
• ServiceNow Certified System Administrator.
• Experience working within regulated, secure, or defence environments.